Gladys Gono
Sydney,NSW
Summary
Analytical professional with expertise in financial analysis and data reporting. Strengthens client relationships and optimizes invoice processing. Proficient in Microsoft Excel and effective communication, delivering accurate results and contributing to team success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Junior Analyst
JLL
Warsaw, Poland
09.2025 - 01.2026
- Facilitated monthly reporting process, delivering accurate results on time to support decision-making.
- Recorded monthly results for Business Units in client reporting tools, including JDE, ensuring accuracy and reliability.
- Collaborated with clients and strengthened partnerships with project managers to enhance communication and project outcomes.
- Assisted the client-side finance teams with queries and information requests.
- Recorded all expenses and accruals accurately.
- Oversaw accounts payable processes, ensuring timely payments to vendors.
- Prepared invoices accurately and on time.
Lease Admin Assistant
JLL
Warsaw, Poland
10.2023 - 08.2025
- Managed lease documents, contracts, and invoices with lease management tools to ensure accurate record-keeping and compliance.
- Uploaded lease documents, amendments, and invoices into the internal lease administration system, ensuring accuracy and timely updates.
- Maintained and updated lease databases, including performing periodic audits, cleanups, and reconciliations to ensure data integrity.
- Assisted in the preparation of lease abstracts, rent rolls, and critical date reports.
- Monitored lease expirations, rent escalations, renewal options, and other key lease terms to ensure compliance and timely actions.
- Coordinated with property managers, legal teams, and clients to facilitate timely processing of lease agreements and amendments.
- Participated in client-facing activities, including attending meetings, discussing portfolio updates, and assisting with client requests and strategic planning.
- Ensured alignment with company and client standards, compliance requirements, and industry best practices throughout lease administration activities.
Customer Service Representative
Foundever
Warsaw, Poland
02.2022 - 06.2025
- Employed soft skills, helpdesk tools, knowledge base articles, and active listening to deliver exceptional customer service and achieve high customer satisfaction.
- Handled high volume of customer interactions daily via phone, email, and chat while maintaining positivity, professionalism, and effective de-escalation.
- Delivered accurate information and effective resolutions on cases involving card and cheque payments, disputes, suspected fraud, order shipments, transactions, returns, and refunds.
- Provided clear, informed guidance to customers on financial matters, card payment processing, and a range of business-related concerns.
- Escalated and resolved clients' urgent concerns by communicating promptly and professionally with internal teams and managers.
Recruiter
Roto Printers
Bulawayo, Zimbabwe
01.2019 - 07.2021
- Demonstrated ability to manage the end-to-end recruitment process, from job posting and candidate outreach to offer negotiation and onboarding support.
- Sourced, screened, and shortlisted candidates for diverse roles using job boards, social media, and internal databases to align talent with organizational needs.
- Skilled in conducting interviews, evaluating candidate fit, and coordinating with hiring managers to ensure alignment with role requirements.
- Proficient in using Applicant Tracking Systems (ATS) to manage candidate pipelines and maintain accurate recruitment records.
- Handled high-volume recruitment, meeting deadlines while ensuring accuracy and supporting diversity and inclusion initiatives.
- Strong interpersonal and communication skills, with a focus on building positive candidate experiences and maintaining professional relationships.
Education
Master of Science - Master of Banking And Finance
Macquarie University
Sydney, New South Wales, NSW12-2027
Bachelor's Degree - Finance and Accounting
Vistula University
Warsaw, Poland09.2024
Skills
- Data analysis
- Financial analysis
- SQL
- Microsoft Excel
- SAP
- Invoice processing
- Administrative support
- Analytical thinking
- Problem Solving
- Real Estate
- Customer support
- Communication
Languages
English, Native
Timeline
Junior Analyst
JLL
09.2025 - 01.2026
Lease Admin Assistant
JLL
10.2023 - 08.2025
Customer Service Representative
Foundever
02.2022 - 06.2025
Recruiter
Roto Printers
01.2019 - 07.2021
Master of Science - Master of Banking And Finance
Macquarie University
Bachelor's Degree - Finance and Accounting
Vistula University