Glaicee Calvelo
Riverwood,NSW
Summary
Dynamic Training Manager with a proven track record at McDonald's, enhancing employee productivity through innovative training programs. Expert in performance evaluation and leadership development, fostering a culture of continuous learning. Successfully improved sales training effectiveness, increasing customer satisfaction and engagement across departments. Fluent in Filipino, with exceptional communication skills.
Energetic and adaptable professional with strong leadership and communication abilities. Adept in instructional design and curriculum development, with focus on creating effective training programs and utilizing technology for efficient learning. Committed to fostering positive learning environment that drives employee growth and organizational success.
Overview
2
2
years of professional experience
Work History
Training Manager
MacDonalds
08.2023 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
- Increased effectiveness of sales training, resulting in noticeable improvement in sales team performance and customer satisfaction.
- Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
- Managed new employee orientation training process for more than 10 employees each year.
- Implemented new learning strategies depending upon employees' skill levels.
Education
High School Diploma -
Kingsgrove High School
Kingsgrove, NSW09-2024
Skills
- Employee training
- Project management
- Performance evaluation
- Team building
- Communication skills
- Customer service
- Leadership development
- Time management
- New employee training
- Coaching and mentoring
- Leadership training
- Needs assessment
- FLUENT IN FILIPINO
- Employee testing
- Employee coaching
- Group trainings
- Individual trainings
- New hire training
Timeline
Training Manager
MacDonalds
08.2023 - Current
High School Diploma -
Kingsgrove High School
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