Glen Dumbrell
Sydney
Summary
Over 20 years of comprehensive experience in Financial Crime, Trust & Safety, AML, Payments, Compliance, i-Gaming, Banking, Crypto, and Sweepstakes Gaming. Proven expertise in compliance program development, fraud prevention, regulatory liaison, and risk management across multiple jurisdictions.
Overview
23
23
years of professional experience
Work History
Responsible Social Gameplay (RSG) Compliance Specialist
VGW – Virtual Gaming Worlds
10.2023 - 08.2025
- Develop and update RSG policies and procedures to align with legislative, regulatory, and group requirements.
- Deliver in-person and virtual training globally on VGW’s RSG policy.
- Collaborate with product and development teams to implement tools enabling real-time alerts for RSG analysts.
- Maintain compliance activity records and provide timely, accurate guidance on RSG issues.
- Analyse VGW’s business model to enhance compliance programs.
- Provide 2nd line support for RSG compliance across the business.
Senior Compliance Officer (AML Officer Australia)
Entain Australia (Unikrn)
05.2023 - 10.2023
- Lead AML compliance for Australia, including approval of AML procedures and handbooks.
- Managed AML/CTF program implementation and acted as AUSTRAC liaison.
- Lead compliance audit for NTRC license and served as Responsible Gambling lead globally.
- Developed marketing compliance frameworks ensuring jurisdictional adherence.
- Delivered staff training on AML, RSG, privacy, and general compliance.
- Acted as Subject Matter Expert (SME) for fraud strategy and payments across multiple regions.
- Experience in writing and submitting SMRs.
Trust and Safety Manager
VGW – Virtual Gaming Worlds
05.2020 - 04.2023
- Fraud Strategy SME. Work closing with our third-party providers (Payment Providers, KYC, Fraud Detection systems and verification providers) around fraud detection and device management.
- SME for all chargeback related activity. From the time the purchase is received until the chargeback is completed. Work with our three merchants, and Chargebacks911 who help with the response.
- Change business processes including how we handle and process chargebacks, confirmed fraud and returns.
- Work closely within the internal teams to help players with any payments, and verification enquiries.
- Project Lead to implement Featurespace into the business.
- Have conducted a review of our responsible gameplay department and led some changes to be implemented. This includes a review on how to identify underage players.
- Conduct several tasks daily for the AML department, which include PEP/Sanction review, SOW, and SOF and ALA.
- Operational payments team lead. Handle all Purchase and redemption requests across the business.
- Member of the Merchant Risk Council.
Product Manager
Pointsbet Pty Ltd
12.2018 - 04.2020
- Head the integration of new products and features to the website.
- Work across multiple teams including Risk, Payments, Fraud, Marketing, IT, Customer Operations, Compliance and Legal.
- Work with the business both in AUS and USA
- Work with external business regarding the integration of products.
- Work on such projects as payments, KYC, Responsible Service of Gambling, bet types, including Same Game Multi.
- Worked with third party providers to integrate their services into Pointsbet apps and website
- Work with stakeholders around the benefits of a product.
- Present to the Board of new products for the website, along with the features and benefits.
- Lead a team of developers and QA.
Compliance Manager
Legend Digital Pty Ltd
04.2018 - 12.2018
- Established AML compliance programs for multiple companies including Malta and Cyprus entities.
- Coordinated with government departments and banks across Australia, Asia, and Europe.
- Developed company-wide compliance training and conducted staff AML training sessions.
- Led contract reviews and negotiations with third parties.
Product Manager
CrownBet Pty Ltd
07.2015 - 04.2018
- Spearheaded new product integrations and including the first PCI DSS compliance project.
- Specialises with Payments, verification, betting and marketing products.
- Managed vendor contracts and presented ROI and product updates to the Board.
- Oversaw development and QA teams.
Fraud, Payments and Responsible Service of Gambling Manager
04.2014 - 07.2015
- Led a team of 4 analysts managing fraud, AML, KYC, chargebacks, and responsible gambling.
- Developed AML programs post-BetEzy acquisition; passed EY AML compliance audit.
- Acted as liaison with AUSTRAC and sports governing bodies for compliance and fraud prevention.
- Achieved 20% year-on-year fraud loss reduction.
- Experience in writing and submitting SMRs.
Fraud Team Lead
Sportsbet (Melbourne)
01.2012 - 04.2014
- Managed fraud team and developed internal fraud detection tools.
- Led KYC and AML processes, liaising with law enforcement and regulators.
- Delivered fraud and AML training programs.
- Experience working in a fast-paced, high-pressure environment, Handling customers who have been the victims of fraud and scams.
- Experience in writing and submitting SMRs.
Anti-Money Laundering Analyst
ANZ Bank (Melbourne)
05.2011 - 01.2012
- Investigated money laundering and terrorist financing cases; managed transaction monitoring.
- Prepared reports for AUSTRAC and conducted due diligence on suspicious matters.
- Applied strong interpersonal skills to adapt leadership styles and collaborate across teams.
- Experience in writing and submitting SMRs.
Head of Fraud/AML/MLRO
Moneyswap FX Ltd (London & Hong Kong)
01.2010 - 05.2011
- Oversaw fraud detection, transaction monitoring, and AML compliance for global money exchange.
- Developed AML handbook, conducted staff training, and maintained payment provider relationships.
- Reported suspicious activity to HMRC and Hong Kong Police.
Head of Compliance/Fraud/AML/Payments (Part-Time)
Carousel Holding Ltd (London)
11.2009 - 04.2011
- Managed compliance for online lottery business licensed in Malta.
- Developed fraud rules, AML policies, and responsible service of gambling policies.
- Maintained payment provider relationships and conducted transaction monitoring.
Head of Fraud, Compliance and Customer Service
Web Surf Services Ltd (London)
03.2007 - 12.2009
- Led fraud prevention and AML compliance across offshore companies.
- Developed policies, training programs, and internal fraud detection tools.
- Managed relationships with payment providers and handled chargebacks.
Fraud Analyst / Acting Team Leader
Westpac Banking Corporation
06.2005 - 01.2007
- Investigated fraud across multiple financial products and liaised with law enforcement.
- Mentored staff and provided senior management reporting.
Customer Service Officer / Team Leader / Branch Manager
03.2002 - 06.2005
- Supervised teams, managed customer accounts, and supported loan/referral processes.
Education
Diploma - Financial Services
Diploma of Financial Services
Securities Institute
Sydney, NSW08-2004
Skills
- Compliance monitoring
- Internal auditing
- Compliance oversight
- Information security
- Training delivery
- Documentation review
- Project management
- Due diligence
- Investigations expertise
- Compliance protocols
Timeline
Responsible Social Gameplay (RSG) Compliance Specialist
VGW – Virtual Gaming Worlds
10.2023 - 08.2025
Senior Compliance Officer (AML Officer Australia)
Entain Australia (Unikrn)
05.2023 - 10.2023
Trust and Safety Manager
VGW – Virtual Gaming Worlds
05.2020 - 04.2023
Product Manager
Pointsbet Pty Ltd
12.2018 - 04.2020
Compliance Manager
Legend Digital Pty Ltd
04.2018 - 12.2018
Product Manager
CrownBet Pty Ltd
07.2015 - 04.2018
Fraud, Payments and Responsible Service of Gambling Manager
04.2014 - 07.2015
Fraud Team Lead
Sportsbet (Melbourne)
01.2012 - 04.2014
Anti-Money Laundering Analyst
ANZ Bank (Melbourne)
05.2011 - 01.2012
Head of Fraud/AML/MLRO
Moneyswap FX Ltd (London & Hong Kong)
01.2010 - 05.2011
Head of Compliance/Fraud/AML/Payments (Part-Time)
Carousel Holding Ltd (London)
11.2009 - 04.2011
Head of Fraud, Compliance and Customer Service
Web Surf Services Ltd (London)
03.2007 - 12.2009
Fraud Analyst / Acting Team Leader
Westpac Banking Corporation
06.2005 - 01.2007
Customer Service Officer / Team Leader / Branch Manager
03.2002 - 06.2005
Diploma - Financial Services
Diploma of Financial Services
Securities Institute
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