Glen Dwyer
Pakenham,VIC
Summary
Detail-oriented professional with expertise in installing and repairing electronic products, including alarm systems and GPS navigation. Proven commitment to teamwork and worksite safety, with a strong work ethic and adaptability. Demonstrated ability to master new skills quickly and work effectively without supervision. Customer-focused with a passion for delivering exceptional service and improving customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Automotive Electrical Technician
Self Employed
07.2024 - Current
- Restored vehicle functionality by repairing wiring harnesses and connectors.
- Installed aftermarket accessories and electronic systems across various vehicles.
- Diagnosed system malfunctions using visual inspections and testing instrumentation.
- Provided technical support to customers regarding vehicle electrical systems.
- Discussed nature of malfunctions with customers to explain issues and repair plans.
- Completed installation tasks, including soldering connections and splicing wires.
- Efficiently removed seats, carpeting, and panels to facilitate skilled installations and repairs.
- Set up equipment such as stereos, two-way radios, and security systems in vehicles.
Customer Delivery Driver
Coles Group
Dandenong South, VIC
10.2024 - 03.2025
- Ensured customer satisfaction by managing direct relations and resolving issues promptly.
- Delivered groceries efficiently to customers' homes, adhering strictly to schedules.
- Operated delivery vehicle in compliance with traffic laws and safety regulations.
- Conducted daily pre-trip inspections to ensure vehicle safety and reliability.
- Collaborated with warehouse staff to verify order accuracy before dispatching deliveries.
- Utilized GPS technology for optimized routes, improving delivery efficiency.
- Maintained cleanliness of vehicle and organized cargo for safe transportation.
- Reported vehicle issues promptly to facilitate timely maintenance and repairs.
Store Manager
Everything 4WD
Cranbourne, VIC
08.2018 - 07.2024
- Managed daily operations of store, ensuring adherence to company policies and safety regulations.
- Oversaw inventory management through audits, cycle counts, and shrinkage control.
- Implemented sales strategies that boosted customer engagement and increased product awareness.
- Trained staff on product knowledge and customer service standards to enhance shopping experiences.
- Established relationships with suppliers to negotiate improved pricing and maintain stock levels.
- Created weekly schedules for personnel, assigning specific tasks and priorities.
- Conducted regular price checks and maintained compliance with visual merchandising standards.
- Identified operational issues and implemented improvements to enhance workplace productivity.
Chauffeur Driver
Self Employed
Pakenham, VIC
01.2016 - 01.2018
- Ensured safe and punctual transportation for clients from pre-booked locations to requested destinations.
- Maintained vehicle cleanliness through regular cleaning and service checks.
- Scheduled private appointments for clients and drivers to optimize logistics.
- Conducted routine safety inspections on vehicles to meet compliance standards.
- Acquired necessary licenses and accreditations to fulfill industry regulations.
- Responded promptly to client inquiries and requests, enhancing customer satisfaction.
- Developed strong relationships with repeat clients through consistent, quality service.
- Utilized GPS mapping for efficient route planning, minimizing travel delays.
Victorian & Tasmanian Account Manager
Trio Brothers Trading P/L
MEADOWBROOK, QLD
01.2014 - 01.2016
- Managed retail and wholesale accounts across Melbourne, Victoria, and Tasmania.
- Acquired new retail and wholesale business clients to expand market reach.
- Cultivated relationships with key contacts to enhance client satisfaction.
- Identified sales retention opportunities for both short-term and long-term growth.
- Collaborated with management to develop activities supporting marketing strategies.
- Coordinated account servicing and fulfillment with customer service support.
- Trained wholesale resellers, retailers, and consumers on product range effectively.
- Executed merchandising initiatives while informing management and staff of promotions.
Account Manager
Pacific Telecommunications
PRESTON, VIC
01.2012 - 01.2014
- Managed retail and wholesale accounts across Victoria and New South Wales, ensuring optimal client relations.
- Acquired new retail and wholesale business clients through strategic outreach efforts.
- Developed relationships with key contacts to strengthen day-to-day client relations.
- Identified sales retention and access opportunities for short- and long-term growth.
- Liaised with management to align activities with marketing strategies.
- Coordinated account servicing with customer service support for seamless fulfillment.
- Trained retailers and consumers on product range, enhancing their understanding and usage.
- Merchandised and informed management about supplier promotions.
Victorian Account Manager
Brita Australia
BELROSE, NSW
01.2011 - 01.2012
- Managed retail accounts across Melbourne, Victoria, and Tasmania.
- Acquired new retail business clients to expand market presence.
- Developed strong relationships with key contacts for effective client relations.
- Identified opportunities for short-term and long-term sales retention.
- Coordinated account servicing and fulfillment in collaboration with customer service.
- Conducted training sessions for retailers and consumers on product offerings.
- Monitored competitor activities to inform strategic decisions.
- Resolved client issues promptly to ensure high satisfaction levels.
Mobile Phone Salesperson
C21 Telecommunications
PRESTON, VIC
01.2009 - 01.2011
- Managed corporate and consumer telephone accounts to enhance client satisfaction.
- Developed relationships with key contacts to strengthen day-to-day client relations.
- Identified short-term and long-term sales retention opportunities to maximize revenue.
- Coordinated account servicing and fulfillment with customer service support.
- Maintained inventory levels and controlled merchandise purchasing for efficient operations.
- Trained consumers on product range to improve knowledge and sales effectiveness.
- Greeted customers, provided information on products, and advised on suitable plans.
- Processed transactions successfully while ensuring compliance with payment policies.
Victorian & Tasmanian Account Manager
Uniden Australia P/L
ROCKDALE, NSW
01.2002 - 01.2009
- Achieved budgeted revenue targets of $10.4M, exceeding expectations by 0.7%.
- Increased State sales ranking from #6 to #3 in four years, reaching #1 in six years with a 24% increase above Territory budget and 78% above State budget.
- Managed retail accounts across Melbourne metro, Victoria, New South Wales, and Tasmania.
- Acquired new retail business clients through strategic outreach and relationship-building initiatives.
- Developed and maintained client relationships to enhance service satisfaction and retention.
- Trained wholesale resellers and retailers on product range and company promotions.
- Analyzed market trends to identify growth opportunities and developed account plans accordingly.
- Coordinated account servicing with customer service teams to ensure timely fulfillment.
Retail Sales Person
Clifton's Retravision
CLIFTON HILL, VIC
01.2001 - 01.2002
- Oversaw Telstra mobile phones and consumer electronics sales, enhancing product visibility.
- Maintained extensive knowledge of products including kitchen appliances and IT equipment.
- Coordinated delivery and installation of home theatre systems and liaised with installers.
- Organized inventory management, stock control, and merchandise purchasing for promotions.
- Delivered exceptional customer service by assisting customers with product selection.
- Processed transactions accurately through point-of-sale systems, ensuring financial integrity.
- Trained new staff on store policies to maintain operational efficiency.
- Resolved customer complaints professionally, fostering positive shopping experiences.
Retail Salesperson
Clive Peeters P/L
RINGWOOD, VIC
01.2000 - 01.2001
- Drove sales of Vodafone mobile phones, consumer telephones, and accessories through effective strategies.
- Managed general sales of computers, IT products, and home appliances to achieve targets.
- Maintained comprehensive product knowledge on televisions, digital camcorders, and kitchen equipment.
- Executed delivery and installation of home theatre systems to enhance customer satisfaction.
- Organized product displays to create an appealing shopping environment.
- Collaborated with teammates for efficient inventory management and shelf restocking.
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Processed merchandise returns efficiently, ensuring accuracy in transactions.
Retail Salesperson
Dawson's Retravision
KEW, VIC
01.1999 - 01.2000
- Managed sales of Telstra mobile phones, corded and cordless telephones, and accessories.
- Oversaw general sales of computers, IT products, and home appliances.
- Coordinated delivery and installation of products in a timely manner.
- Liaised with installers to ensure efficient product delivery and setup.
- Executed inventory management to maintain optimal stock levels for promotions.
- Processed transactions accurately at point-of-sale under high-traffic conditions.
- Educated customers on product features and services to assist selection.
- Trained new staff regarding store policies and customer service standards.
Automotive Technician/ Apprentice
Patterson Cheney Group
RINGWOOD, VIC
01.1993 - 01.1998
- Executed routine maintenance and mechanical repairs on vehicles, including cars and trucks.
- Diagnosed and repaired automotive electrical systems and body issues for optimal performance.
- Maintained and serviced automotive air conditioning systems to ensure functionality.
- Operated diagnostic equipment for accurate assessments of vehicle conditions.
- Collaborated with team members on repair tasks and procedures to enhance efficiency.
- Cleaned and organized workshop environment to uphold safety standards.
- Trained junior technicians in effective repair methods and best practices.
- Maintained service records accurately in shop management system for tracking purposes.
Education
Some College (No Degree) - Automotive Mechanics
Box Hill Institute of TAFE
Melbourne, VICSome College (No Degree) - Automotive Air Conditioning Certificate
Box Hill Institute of TAFE
Melbourne, VICSome College (No Degree) - Certificate of Automotive Skills
Knox Skillshare
Bayswater, VICSome College (No Degree) - Certificate of Welding & Sheet metal Work Skills
Knox Skillshare
Bayswater, VICHigh School Diploma -
Parkwood Secondary College
Ringwood North, VIC12-1990
Skills
- Electrical diagnostics and repair
- System installations and integration
- Circuit troubleshooting and testing
- Equipment setup and configuration
- Vehicle and visual inspection
- Customer support and service
- Aftermarket modifications expertise
- Parts ordering and management
- Problem solving skills
- Attention to detail
- Malfunction tracing and detection
- Sound system installation
- Product knowledge and application
- Component installation and replacement
- Quality control assurance
- Technical training proficiency
- Hardware configuration skills
- Hand-eye coordination abilities
- Multitasking capabilities
- Professionalism in practice
- Tools operation expertise
- Mechanical aptitude development
- Power tools usage proficiency
- Audio equipment handling skills
Affiliations
- Camping and caravanning
- 4WD driving
- fishing and hunting
Certification
- HR Truck License
- LF Forklift License
- Manual Car License
Timeline
Customer Delivery Driver
Coles Group
10.2024 - 03.2025
Automotive Electrical Technician
Self Employed
07.2024 - Current
Store Manager
Everything 4WD
08.2018 - 07.2024
Chauffeur Driver
Self Employed
01.2016 - 01.2018
Victorian & Tasmanian Account Manager
Trio Brothers Trading P/L
01.2014 - 01.2016
Account Manager
Pacific Telecommunications
01.2012 - 01.2014
Victorian Account Manager
Brita Australia
01.2011 - 01.2012
Mobile Phone Salesperson
C21 Telecommunications
01.2009 - 01.2011
Victorian & Tasmanian Account Manager
Uniden Australia P/L
01.2002 - 01.2009
Retail Sales Person
Clifton's Retravision
01.2001 - 01.2002
Retail Salesperson
Clive Peeters P/L
01.2000 - 01.2001
Retail Salesperson
Dawson's Retravision
01.1999 - 01.2000
Automotive Technician/ Apprentice
Patterson Cheney Group
01.1993 - 01.1998
Some College (No Degree) - Automotive Mechanics
Box Hill Institute of TAFE
Some College (No Degree) - Automotive Air Conditioning Certificate
Box Hill Institute of TAFE
Some College (No Degree) - Certificate of Automotive Skills
Knox Skillshare
Some College (No Degree) - Certificate of Welding & Sheet metal Work Skills
Knox Skillshare
High School Diploma -
Parkwood Secondary College
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