Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. I am focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding business automation.
Overview
16
16
years of professional experience
Work History
Relationship Manager
B2BE Pty LTD (Saas Company)
01.2021
Achieved Top Sales Performer globally for the past two years. I consistently exceeded sales goals by cultivating a strong network of professional contacts and referrals.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Participated in industry events and trade shows to promote products and services.
Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
Facilitated workshops and seminars to educate customers on product features and benefits.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Pre-Sales/ Relationship Manager
Redmap (SaaS Company) Finance Automation Software
01.2018 - 01.2020
Built and maintained relationships with new and existing clients while providing high level of expertise.
Reduced time spent on manual tasks through automation and integration of pre-sales systems, allowing for increased focus on strategic activities.
Anticipated potential objections from prospects during negotiations, preparing rebuttals that showcased product value effectively.
Provided regular training sessions on updated product features for internal stakeholders, enabling them to stay informed about current offerings.
Bridged knowledge gaps between technical experts and prospective clients, simplifying complex concepts for easier understanding during presentations.
Generated interest in products by delivering informative and engaging product demonstrations to potential clients.
Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Collaborated with marketing teams to create compelling content that highlights product benefits for targeted audiences in various stages of the buyer''s journey.
Contributed to the improvement of internal processes through detailed documentation of best practices for future reference within the team.
Increased sales pipeline through the development of targeted prospect lists and conducting effective cold outreach.
Streamlined proposal creation process by developing reusable templates tailored to various client segments.
Finance Automation Project Manager
Elanor Investors Group Pty Ltd (6 Month Contract Role)
01.2018 - 01.2018
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Established effective communication among team members for enhanced collaboration and successful project completion.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Achieved project deadlines by coordinating with contractors to manage performance.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Finance Operations Manager
First Mortgage Services and First Title Insurance
01.2015 - 01.2017
Successfully implemented Accounts Payable automation software for Asia Pacific region.
Implemented bank cheque printing solution into regional ANZ branches. This was an Australian first and reduced our process to pay time within cash management by 20 percent.
Implemented stop cheque payment system with a direct feed into the ANZ banking platform. This reduced stop cheque processing time from 4 hours to 5 minutes.
Implemented automated remittance advice process.
Involved with the setup of PEXA payment process and client onboarding
Optimized cash flow management through diligent monitoring of incoming funds and strategic allocation of resources.
Built strong relationships with vendors, leading to improved contract terms and beneficial partnerships within the industry.
Accounts Payable and Finance Manager
Allens Linklaters Lawyers (Contract role)
01.2015 - 01.2015
Reviewed documentation and identified financial discrepancies where applicable.
Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
Successfully centralised the Accounts Payable function into Sydney. This involved standardising all the state-based policies and procedures. The recruitment and training of the centralised team. Managing the communications and change management process throughout the business.
Trust Shared Services Manager
Jones Lang LaSalle
01.2010 - 01.2015
Crafted annual budgets for the department, closely tracking expenses against financial projections throughout the year.
Led change management initiatives to drive organizational transformation and growth.
Managed cross-functional teams for seamless execution of shared services objectives.
Optimized workforce planning, reducing employee turnover while maintaining high levels of productivity.
Developed strong relationships with stakeholders to align shared services with business goals.
Successfully Project Managed the Accounts Payable offshoring to India for both Australia and New Zealand. This involved the setup of I.T systems, the development of national procedures and policies. The recruitment and training of the offshore management team. Managing the communications and change management process throughout the business.
Legal Accounting Team Leader
Clayton Utz Lawyers
01.2008 - 01.2010
Member of the Law Society committee to standardise National Trust reglations
Project Managed the legal practice management software upgrade. This involved meeting key business groups to discuss the features to include in the upgrade. Then the selection of enhancements, the implementation and the data validation.
Implementation of automated billing system for key clients.
Implementation of new interest upload program. This involved liaising with Macquarie Bank to test the new product and build the interface.
Client Accounting Team Leader
Minter Ellison Lawyers
01.2006 - 01.2008
Automated reporting so the Partners could run reports as required. This reduced turnaround time from 48 hours to 2 minutes.
Improved the process for monthly retainer account reconciliations to reduce the process time from 3 days to 4 hours.
Established strong working relationships with cross-functional teams such as sales, operations, HR – resulting in improved communication and collaboration throughout the company.
Accounts Payable Senior
A.T Kearney (Contract Role)
01.2005 - 01.2006
Accounts Payable Supervisor
American Express (NZ) (Contract Role)
01.2004 - 01.2005
Education
Bachelor of Arts - Financial Services
Manchester Metropolitan University
Manchester
06.2002
Skills
Relationship Building
Client Relationships
Relationship building and management
Excellent Communication
Critical Thinking
New business generation
Business relationship cultivation
Process Development
Businessexperience
B2BE PTY LTD (Automation software), Relationship Manager/Business Development, 2021, present, To sell SaaS automation solutions to new and existing clients. I am responsible for all major accounts throughout NSW and QLD. This includes a diverse mix of clients and several ASX50 companies., Sell B2BE products including Electronic Data Interchange (EDI), Sales Order automation, Punch-out eCatalogues, Web Portals, Accounts Payable 3 Way Match solutions and Payment solutions across Australia, Manage the entire sales cycle from lead generation to closure, ensuring a seamless transition to the account management phase., Facilitate problem solving amongst clients and identify sales opportunities., Respond to tenders, create and present proposals, negotiate price and deliverables., Manage a sales pipeline, forecast monthly sales and maintain CRM, Conduct regular face to face meetings and boardroom presentations with C level staff., Build positive partnerships, identify and execute opportunities with external parties, Attend events and grow electronic communities and markets, Top Sales Performer globally the past 2 years winning, maintaining and expanding major EDI and automation solutions., Implement sales strategies to exceed Sales Targets, Customer Metrics and KPI’s, Worked with developers to develop new solutions to cater for client needs., Retained all major accounts over the past 3 years.
Redmap (Finance Automation Software Company), Pre-Sales/Consultant, 2018, 2020, To sell and implement Accounts Payable Automation software. My duties include the following:, Pre Sales Discovery, Present and sell Redmap’s products., Project costing, Client/ Project Scoping, Management of the software installation from client engagement to project completion, Documenting and pricing all Change requests, Training for new clients, Developed a Pronto Best practice solution to target all Pronto customers., Successfully won and implemented Accounts Payable installations across different clients from different industries., Developed an Expense Management solution to meet client needs., Developed a Statement Reconciliation solution to meet client needs.
Elanor Investors Group (Contract Role), Finance Automation Project Manager, 2018, 2018, To automate the Accounts Payable Process across the Group in line with the scope collected from the Key stakeholders., Successfully implemented Accounts Payable automation software increasing efficiency across the group, Implemented Expense management system to increase controls and efficiencies
First Mortgage Services and First Title Insurance, Finance Operations Manager, 2015, 2017, To manage the Australian and New Zealand Accounts Payable, Accounts Receivable and Cash Management teams both in Australia and India., Successfully implemented Accounts Payable automation software for Asia Pacific region., Implemented bank cheque printing solution into regional ANZ branches. This was an Australian first and reduced our process to pay time within cash management by 20 percent., Implemented stop cheque payment system with a direct feed into the ANZ banking platform. This reduced stop cheque processing time from 4 hours to 5 minutes., Implemented automated remittance advice process., Involved with the setup of PEXA payment process and client onboarding
Allens Linklaters Lawyers (Contract role), Accounts Payable and Finance Manager, 2015, 2015, To manage the Australian Accounts Payable and Trust Accounting teams., Successfully centralised the Accounts Payable function into Sydney. This involved standardising all the state-based policies and procedures. The recruitment and training of the centralised team. Managing the communications and change management process throughout the business.
Jones Lang LaSalle, Trust Shared Services Manager, 2010, 2015, To manage the Australian, New Zealand and Offshore Trust Accounting teams. The team consists of 28 staff members in the following teams: Accounts Payable, Accounts Receivable, Statutory Reporting, Payments and Real Estate Deposit. I was also responsible for all system and transactional projects., Successfully Project Managed the Accounts Payable offshoring to India for both Australia and New Zealand. This involved the setup of I.T systems, the development of national procedures and policies. The recruitment and training of the offshore management team. Managing the communications and change management process throughout the business., Setup and developed the National Shared Services centre in NSW. This involved standardising state based procedures and policies. The setup of a standard system and the centralisation of the state based accounting teams., Selection and implementation of Accounts Payable Scanning Solution to improve efficiencies and controls. I projected managed the whole process from the selection stage through to the testing and launch of the product., Automation of the Environmental data capture for electricity, gas, water and waste. This allowed JLL to reduce the head count within the Sustainability Team., Project managed the implementation of three new banking platforms onto the Accounting System. This allowed JLL to offer clients a banking solution with their preferred banking provider., The evaluation and selection of all new Accounting software developments. This involved meeting with key stakeholders throughout the business to understand their requirements., The setup of the Real Estate Residential accounting and deposit process. This was a new business line for JLL.
Clayton Utz Lawyers, Legal Accounting Team Leader, 2008, 2010, To manage the Australian Legal Accounting Team and ensure the teams comply with the trust accounting legislation in each state. The team consisted of 10 staff members in the following teams: Accounts Payable, Accounts Receivable, Trust and Banking, Billing and File Maintenance., Project Managed the legal practice management software upgrade. This involved meeting key business groups to discuss the features to include in the upgrade. Then the selection of enhancements, the implementation and the data validation., Implementation of automated billing system for key clients., Implementation of new interest upload program. This involved liaising with Macquarie Bank to test the new product and build the interface., The centralisation of the WA and QLD Accounts Payable and File Maintenance Teams., Project managed the introduction of the employee expense system. This involved the selection and implementation of the new product.
Minter Ellison Lawyers, Client Accounting Team Leader, 2006, 2008, To manage the NSW Client Accounting Team and National Reporting Team. The team consisted of 8 staff members in the following functions: Accounts Payable, Accounts Receivable, Billing, Trust and Banking and Client Reporting., Automated reporting so the Partners could run reports as required. This reduced turnaround time from 48 hours to 2 minutes., Improved the process for monthly retainer account reconciliations to reduce the process time from 3 days to 4 hours.
Traininganddevelopment
Institute of Real Estate Trust Account Course
CPA Real Estate Audit Accounting Course
JLL Management Development Course
Profile - Keycapabilities
Self-motivated and results-driven
Proven track record of success in Sales
Solid Finance Automation experience
Strong communication, negotiation, and interpersonal skills
Ability to create strong lasting relationships.
Solid technical abilities across Accounting systems and functions
References
Available upon request
Timeline
Relationship Manager
B2BE Pty LTD (Saas Company)
01.2021
Pre-Sales/ Relationship Manager
Redmap (SaaS Company) Finance Automation Software
01.2018 - 01.2020
Finance Automation Project Manager
Elanor Investors Group Pty Ltd (6 Month Contract Role)
01.2018 - 01.2018
Finance Operations Manager
First Mortgage Services and First Title Insurance
01.2015 - 01.2017
Accounts Payable and Finance Manager
Allens Linklaters Lawyers (Contract role)
01.2015 - 01.2015
Trust Shared Services Manager
Jones Lang LaSalle
01.2010 - 01.2015
Legal Accounting Team Leader
Clayton Utz Lawyers
01.2008 - 01.2010
Client Accounting Team Leader
Minter Ellison Lawyers
01.2006 - 01.2008
Accounts Payable Senior
A.T Kearney (Contract Role)
01.2005 - 01.2006
Accounts Payable Supervisor
American Express (NZ) (Contract Role)
01.2004 - 01.2005
Bachelor of Arts - Financial Services
Manchester Metropolitan University
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