Glen Haworth
SYDNEY,NSW
Summary
Dedicated Customer Service Professional with a proven track record in addressing inquiries, resolving issues, and fostering customer loyalty. Combines hands-on experience in passenger transport with over a decade of coaching youth football, delivering clear communication and practical problem-solving focused on safety and care.
Overview
29
29
years of professional experience
Work History
Professional Taxi Driver
Springwood Taxi
Springwood
08.2026 - Current
- Transport passengers across local and regional routes, prioritizing safe, comfortable and punctual travel.
- Plan efficient routes using GPS navigation and current traffic information.
- Assist passengers with luggage, mobility needs and access to and from their destination.
- Responded to booking enquiries and coordinated transport arrangements to meet passenger needs.
Customer Service Representative
Valco
11.1997 - Current
- Handled telephone enquiries about Valco prams, providing clear information and resolving service questions to enhance customer satisfaction.
- Built and maintained customer relationships through responsive, helpful service, fostering loyalty and repeat business.
- Tracked customer issues and followed up until resolved, ensuring timely solutions and improved customer experience.
- Process customer orders and returns accurately and efficiently.
Education
Real estate studies
TAFE
Blacktown Mullumbimby High School
MullumbimbySkills
- Passenger safety
- Safety regulations
- Order management
- Inquiry and complaint resolution
- Customer relations
- Customer engagement
- Time management
Volunteer experience
Blue Mountains Football Club, Youth Football Coach, 2008-01, 2019-10, Planned and delivered training for players aged 6–17, adapting drills to suit their age and skill level., Taught football skills, rules, positioning and match-day responsibilities., Coached two to three evenings per week and supported teams during weekend matches.
Interests
Chess, camping and travelling
Timeline
Professional Taxi Driver
Springwood Taxi
08.2026 - Current
Customer Service Representative
Valco
11.1997 - Current
Real estate studies
TAFE
Mullumbimby High School