Glen Hearne
Sawtell,NSW
Summary
* Dual trade qualified in Fire Sprinkler Fitting and Plumbing and Gas fitting. Expert in wide range of skills across both trades.
* Dynamic business owner with extensive experience in operations management at Hearne's Plumbing and Fire. Proven track record in project management and quality assurance, enhancing client satisfaction through effective issue resolution and team collaboration. * Skilled in implementing innovative solutions, fostering strong relationships, and ensuring compliance with industry standards.
* Proactive and goal-oriented professional with excellent time management and problem-solving skills.
* Known for reliability and adaptability, with swift capacity to learn and apply new skills.
* Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Business Owner
Hearne's Plumbing and Fire
01.2016 - Current
- Owner/operator of Hearne's Plumbing and Fire Pty Ltd since January 2016, servicing clients in all aspects of plumbing and fire protection from Newcastle to Kingscliff, and west to Dubbo.
- Managed and coordinated all aspects of Hearne's Plumbing and Fire including operations, organisation, client relations, finance, administration and ensuring compliance with all relevant regulations and standards by staying current on industry requirements and implementing necessary changes in operations.
- Developed and successfully serviced long-term clients providing advice and guidance in relation to their property issues as well as performing inspections, testing, reporting, maintaining, and developing their properties.
- Responsible for works on a range of government, commercial and privately owned buildings including; educational campuses, schools, hospitals, court houses, jails, shopping centres, caravan parks, business parks, aged care facilities, industrial buildings, service stations, airports, car parks and other commercial and industrial properties, as well as private residences.
- Long standing clients include; government departments and agencies, large commercial entities, strata management companies, other fire and plumbing businesses, building compliance certifiers and private individuals,
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout team.
- Fostered inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
Maintenance Plumber
Laser Plumbing (Formerly Frank Murphy Plumbing)
07.2010 - 12.2015
- Awarded "Best Employee 2015" and given all inclusive trip for two to Auckland, New Zealand for holiday and plumbing conference.
- Awarded "Best Employee 2014" and given full funded Cert IV Business Management with Leadership Management Australia.
- Served as a trusted resource for clients, providing expert advice on plumbing system maintenance, repair, and replacement needs.
- Enhanced building safety by promptly addressing and resolving emergency plumbing issues.
- Boosted customer satisfaction by providing timely, high-quality plumbing services for routine maintenance and repair needs.
- Increased client retention through consistent communication and thorough follow-up after project completion.
- Maintained a safe working environment by adhering to industry safety guidelines and proper use of tools and equipment.
- Enhanced system longevity through the implementation of preventive maintenance measures, reducing overall repair costs for clients over time.
- Exceeded quality standards through meticulous attention to detail during installations, repairs, and replacement jobs.
- Reduced water waste through the installation of efficient plumbing fixtures in commercial and residential settings.
- Diagnosed complex plumbing issues accurately, resulting in efficient problem resolution while minimizing unnecessary expenses for clients.
- Prevented costly damage from undetected leaks or system failures by conducting thorough inspections during routine service calls or new installations.
- Contributed to a positive work environment by mentoring junior team members in troubleshooting techniques and professional conduct standards.
- Managed multiple projects simultaneously while adhering to strict deadlines without sacrificing quality or client satisfaction levels.
- Streamlined workflow processes by maintaining accurate records of completed tasks and upcoming maintenance schedules.
- Established strong relationships with suppliers, securing competitive pricing on parts and materials needed for job completion.
- Collaborated with other maintenance professionals to ensure cohesive service delivery across various building systems.
- Minimized project delays due to scheduling conflicts or unforeseen challenges, demonstrating adaptability when faced with changing circumstances.
- Educated clients on proper care and use of plumbing systems to prevent future problems, increasing customer satisfaction levels.
- Optimized resource management with effective inventory control, minimizing wasted materials during projects.
- Eliminated risks by correctly identifying potential safety hazards.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Inspected sewers and piping systems to assess quality and condition.
- Read blueprints to determine appropriate materials and procedures for each project.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
Education
Restricted Disconnect/reconnect Water Heaters - Plumbing/Electrical
TAFE NSW
Coffs Harbour07-2015
Certificate IV - Plumbing And Gassfitting
TAFE NSW
NSW06-2015
Certificate IV in Frontline Management -
Leadership Management Australia
Leadership Management Australia Pty Ltd06-2014
Certificate III - Plumbing
TAFE NSW
NSW01-2014
Statement of Attainment (several) - First Aid
TAFE NSW
NSW10-2013
Statement of Attainment - Work Safely At Heights
Safety Direct Solutions
SDS06.2013
Statement of Attainment - Commission Maintain Back Flow Prevention Devices
TAFE NSW
Coffs Harbour, NSW11.2012
Fire Protection Plumber Certificate - Fire Protection
TAFE QLD
Yeronga 12-1987
Skills
* White Card - Construction industry general safety induction
* Forklift licence
* Elevated work platform licence
* Supervisor Certificate (Fire protection systems)
Timeline
Business Owner
Hearne's Plumbing and Fire
01.2016 - Current
Maintenance Plumber
Laser Plumbing (Formerly Frank Murphy Plumbing)
07.2010 - 12.2015
Restricted Disconnect/reconnect Water Heaters - Plumbing/Electrical
TAFE NSW
Certificate IV - Plumbing And Gassfitting
TAFE NSW
Certificate IV in Frontline Management -
Leadership Management Australia
Certificate III - Plumbing
TAFE NSW
Statement of Attainment (several) - First Aid
TAFE NSW
Statement of Attainment - Work Safely At Heights
Safety Direct Solutions
Statement of Attainment - Commission Maintain Back Flow Prevention Devices
TAFE NSW
Fire Protection Plumber Certificate - Fire Protection
TAFE QLD