Glen Johnston
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Aldi Stores
04.2019 - Current
- I started at Aldi as a Store Assistant. My potential was recognised after 6 months and I was promoted to Deputy Manager. I was only a Deputy manager for 3 months before being promoted to Trainee Store Manager. I completed the 3 year training course and was promoted to Assistant Store Manager in August 2022. Throughout my years of retail management at Aldi, my responsibilities included but were not limited to:
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Completed daily inventory counts to capture any losses and to keep an accurate SOH.
- Assisting the Store manager in hitting KPI's and ensuring we are hitting our BSC targets each month to help successfully manage our team and run the store with the highest standard of compliance, cleanliness & store standards.
- Ensuring all practises and routines are adhered to, to ensure we hit our KPIs for the month and pass our internal monthly audits.
Maintenance Person
McDonald's
04.2016 - 04.2019
- Adhering to a strict timeline to where the restaurant needed to be clean before customers began coming through each morning
- Changing the oil in the fryers each week, High pressure washing the carpark, re-grouting tiles and silicon work in wet areas, fixing general maintenance issues, cleaning of bathrooms & customer areas of restaurant.
Automotive Windscreen Repairer
The Fixer Windscreens
01.2013 - 09.2015
- I worked in this position for 18 months to where I replaced & repaired windscreens on all types of vehicles.
- I worked as part of a team and also independently with my own van & own tools.
- Assisted customers in understanding the nature of repairs required for their equipment, ensuring transparency and trust in the process.
- Reduced downtime by quickly assessing issues and efficiently performing repairs on various types of equipment.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Promoted a positive work environment through respectful interactions with colleagues and clients alike while working on challenging repair projects together.
Education
High School Diploma -
Rosewood State High School
Rosewood, QLD12.2008
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Retail Operations
- Time Management
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Pricing and Markdowns
- Mentoring and Coaching
- Goals and performance
- Loss Prevention
- Relationship building and management
- Sales Growth
- Stock Rotations
- Order Management
- Inventory counting
- Shift Scheduling
- Incident Reports
- Systems and software expertise
- Team Leadership
- Decision-Making
- Delegating Work
- Goal Setting
- KPI Tracking
Timeline
Assistant Store Manager
Aldi Stores
04.2019 - Current
Maintenance Person
McDonald's
04.2016 - 04.2019
Automotive Windscreen Repairer
The Fixer Windscreens
01.2013 - 09.2015
High School Diploma -
Rosewood State High School
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