Glen Norton
Cairns,Qld
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Director
Regional Intergrated Solutions
01.2015 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Operations Executive
EPS World Wide
01.2013 - 12.2014
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Forecasted business needs accurately, allowing for appropriate resource allocation and staffing decisions.
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
Personal Protection Officer
Threat Managment Group
09.2008 - 12.2013
- Enhanced client safety by conducting thorough risk assessments and implementing appropriate security measures.
- Reduced potential threats for high-profile clients through meticulous background checks and surveillance activities.
- Ensured client confidentiality with strict adherence to non-disclosure agreements and privacy protocols.
- Collaborated with local law enforcement agencies, sharing vital information to maintain situational awareness and avoid possible security breaches.
- Improved response time in emergency situations by developing clear communication channels among team members.
- Maintained a professional image while providing close protection services for high-net-worth individuals and corporate executives.
- Provided reliable transportation arrangements, ensuring safe travel routes were planned and executed efficiently.
- Conducted regular training sessions for team members, enhancing their skills and knowledge in defensive tactics and threat mitigation techniques.
- Prevented unauthorized access to secure locations by establishing strict access control procedures.
Infantry Platoon Sergeant
Australian Defense Force
01.1993 - 09.2008
- Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
- Improved platoon performance through consistent evaluation, feedback, and tailored leadership development plans for each soldier.
- Developed tactical proficiency in subordinates by leading numerous field training exercises and live-fire events.
- Ensured mission success with thorough pre-mission planning, rehearsals, and after-action reviews.
- Maximized unit combat effectiveness through diligent maintenance of weapons systems, vehicles, communication gear, and other essential equipment.
- StaticLine and Freefall instructor at the Australian Army Parachute school
Education
Certificate IV - Security And Risk Management
TTS100
2013
Certificate IV - Business Managment
Australian Defence Force
2004
Certificate IV - Parachuting Leadership
Australian Defence Force
2004
Certificate IV - Resource Supervision
Australian Defence Force
2004
Certificate IV - Training And Assessment
Australian Defence Force
2004
Certificate IV - Parachute Drop Zone Supervision
Australian Defence Force
2004
Certificate IV - Mortar Operations
Australian Defence Force
2001
Skills
- Project Management
- Business Development
- Logistics Management
- Contract Negotiation
- Operations Management
- Business Administration
- Project Coordination
Timeline
Director
Regional Intergrated Solutions
01.2015 - Current
Operations Executive
EPS World Wide
01.2013 - 12.2014
Personal Protection Officer
Threat Managment Group
09.2008 - 12.2013
Infantry Platoon Sergeant
Australian Defense Force
01.1993 - 09.2008
Certificate IV - Security And Risk Management
TTS100
Certificate IV - Business Managment
Australian Defence Force
Certificate IV - Parachuting Leadership
Australian Defence Force
Certificate IV - Resource Supervision
Australian Defence Force
Certificate IV - Training And Assessment
Australian Defence Force
Certificate IV - Parachute Drop Zone Supervision
Australian Defence Force
Certificate IV - Mortar Operations
Australian Defence Force
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