Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Glen Ruecker

Isabella Plains ,ACT

Summary

Driven Retail Worker with a proven track record at Woolworths Group, excelling in customer assistance and POS system operation. Enhanced shopping experiences through exceptional service, boosting customer loyalty. Skilled in merchandise display and complaint handling, consistently maintaining high store standards and cleanliness. Demonstrates a strong blend of sales proficiency and interpersonal skills, contributing to sustained retail success.

Overview

29
29
years of professional experience

Work History

Retail Worker

Woolworths Group
10.1995 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Skills

  • Store Cleaning
  • Loss Prevention
  • Shipment Receiving
  • Order Processing
  • Stock replenishment
  • Display Maintenance
  • Store maintenance
  • Sales proficiency
  • Cash Handling Accuracy
  • Merchandise Display
  • Product Merchandising
  • Complaint Handling
  • Inventory Tracking
  • POS System Operation
  • Customer Assistance
  • Cash Register Operation

Additional Information

Started at Woolworths in 1995.During my time at Woolworths I have held the positions of Grocery/Longlife manager, Bakery manager, Nightfill manager and Duty manager

Timeline

Retail Worker

Woolworths Group
10.1995 - Current
Glen Ruecker