Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glen Thompson

Lisarow

Summary

Dedicated bus driver with a clean driving record and a strong safety history at Ventura Bus Lines Kangaroo Bus Lines and RedBus CDC Bus Lines. Proficient in pre-trip inspections and route navigation, ensuring timely and safe passenger transport. Recognized for exceptional customer service and conflict resolution skills, fostering positive relationships with passengers and enhancing overall satisfaction.

Diligent with solid background in safely transporting passengers. Successfully navigated various routes and schedules, ensuring timely arrivals and departures. Demonstrated excellent communication and problem-solving skills to handle diverse passenger needs and on-the-road challenges.

Experienced with navigating complex routes and ensuring passenger safety. Utilizes strong communication skills to manage diverse passenger needs effectively. Track record of reliability and punctuality in all aspects of transportation duties.

Professional driver with proven track record in safely transporting passengers. Strong focus on punctuality, route planning, and ensuring passenger comfort. Known for effective teamwork, adaptability, and communication skills. Reliable and adept at responding to changing schedules and traffic conditions.

Transportation professional prepared for role with extensive route management and passenger safety experience. Known for strong focus on punctuality and reliable service. Skilled in team collaboration and flexible in adapting to changing schedules and routes. Committed to ensuring safe and comfortable journey for all passengers.

Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 44 years of experience and 10 years in Bus Driver roles.

Qualified Bus Driver aiming to fulfill role. Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols.

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Well-traveled with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.

Commanding with excellent communication skills, stays focused and attentive while on job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Bus Driver

CDCREDBUS
02.2024 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
  • Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
  • Reduced fuel consumption and costs by implementing eco-friendly driving techniques.
  • Streamlined ticketing process, making it faster and more efficient for passengers.
  • Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
  • Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
  • Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
  • Fostered positive team environment, sharing knowledge and tips with colleagues to enhance overall service quality.
  • Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
  • Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
  • Actively participated in community outreach programs, representing company positively in public events.
  • Engaged in continuous professional development, attending workshops on safety practices and customer service.
  • Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
  • Improved on-time performance with efficient route planning and time management.
  • Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
  • Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
  • Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
  • Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
  • Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly.
  • Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
  • Inspected bus for any mechanical issues before departure.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Followed all relevant schedules for routes and arrivals.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Aided passengers with disabilities or special needs.
  • Operated large vehicles in difficult urban and rural conditions.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Updated and maintained accurate trip logs and records.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Calculated and collected fares from passengers.

Bus Driver

Kangaroo Bus Lines
02.2018 - Current
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Implemented new scheduling system to better accommodate peak travel times and improve reliability.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
  • Maintained NSW driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
  • Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
  • Reduced fuel consumption and costs by implementing eco-friendly driving techniques.
  • Streamlined ticketing process, making it faster and more efficient for passengers.
  • Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
  • Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
  • Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
  • Fostered positive team environment, sharing knowledge and tips with colleagues to enhance overall service quality.
  • Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
  • Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
  • Actively participated in community outreach programs, representing company positively in public events.
  • Engaged in continuous professional development, attending workshops on safety practices and customer service.
  • Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
  • Improved on-time performance with efficient route planning and time management.
  • Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
  • Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
  • Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
  • Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
  • Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly.
  • Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
  • Inspected bus for any mechanical issues before departure.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Followed all relevant schedules for routes and arrivals.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Aided passengers with disabilities or special needs.
  • Operated large vehicles in difficult urban and rural conditions.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Updated and maintained accurate trip logs and records.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Calculated and collected fares from passengers.

Bus Driver

Ventura Bus Lines
01.2015 - 02.2018
  • Maintained NSW driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Implemented new scheduling system to better accommodate peak travel times and improve reliability.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
  • Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
  • Reduced fuel consumption and costs by implementing eco-friendly driving techniques.
  • Streamlined ticketing process, making it faster and more efficient for passengers.
  • Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
  • Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
  • Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
  • Fostered positive team environment, sharing knowledge and tips with colleagues to enhance overall service quality.
  • Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
  • Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
  • Actively participated in community outreach programs, representing company positively in public events.
  • Engaged in continuous professional development, attending workshops on safety practices and customer service.
  • Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
  • Improved on-time performance with efficient route planning and time management.
  • Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
  • Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
  • Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
  • Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
  • Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly.
  • Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
  • Inspected bus for any mechanical issues before departure.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Followed all relevant schedules for routes and arrivals.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Aided passengers with disabilities or special needs.
  • Operated large vehicles in difficult urban and rural conditions.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Updated and maintained accurate trip logs and records.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Calculated and collected fares from passengers.

Operations Supervisor

Ventura Bus Lines
01.2016 - 01.2017
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.

Duty Manager

Woolworths Supermarket
01.2007 - 01.2015
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to supermarket operations.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched quality assurance practices for each phase of development

Emergency Dispatcher

Emergency Services Telecommunications Authority
01.2006 - 01.2007
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
  • Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Optimized productivity to improve on-time emergency response and life support.
  • Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
  • Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
  • Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Police Officer

NSW Police Force
09.1982 - 09.2002
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Conducted preliminary investigations at scenes of major crimes.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read cautions, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
  • Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
  • Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
  • Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Provided testimony in court proceedings.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored traffic violations, issuing citations as necessary.
  • Assisted in special investigations and crime prevention programs.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Handled citation and traffic violation paperwork.
  • Checked vehicle equipment for proper functioning prior to use.
  • Obtained information from arrested subjects to conduct debriefings.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Trained other officers in firearms and self-defense tactics.

Education

No Degree - Higher School Certificate

Henry Kendall High School
Gosford, NSW
11-1981

No Degree - NSW School Certificate

Mulwaree High School
Goulburn, NSW
12-1979

Skills

  • Clean driving record
  • Safety-focused
  • Weather condition driving
  • Pre-trip inspections
  • Defensive driving
  • Safety practices
  • Problem-solving
  • DOT regulations
  • Scheduling adherence
  • Elderly and disabled assistance
  • Disability awareness
  • Passenger safety
  • Local traffic regulations
  • Passenger assistance
  • Transporting students
  • Map reading
  • Adaptable to change
  • Inclement weather driving
  • Route planning
  • Vehicle inspections
  • Commercial driving
  • Route navigation
  • Fare collection
  • Vehicle maintenance
  • Team collaboration
  • NSW Class HR licence
  • Current NSW Bus Drivers Authority
  • Current NSW Working With Children Card
  • DOT standards
  • Impeccable safety history
  • Emergency procedures
  • Passenger interaction
  • Regulatory compliance
  • Technology-based navigation
  • Fuel efficiency
  • Customer service
  • Time management
  • Attention to detail
  • Logbook management
  • Multitasking and organization
  • Clear communication
  • Patience under pressure
  • Basic mechanical knowledge
  • GPS navigation
  • Conflict resolution
  • First aid
  • Wheelchair lift operation
  • Physical stamina
  • Local routes
  • Traffic laws
  • Defensive driving
  • Navigation and road safety
  • Technology-driven navigation
  • Bus maintenance
  • Strong safety history
  • Surveillance awareness
  • Local traffic laws
  • Safe driving techniques
  • Impeccable driving record
  • Dependability and punctuality
  • Route schedule adherence
  • Map proficiency
  • Bus operation
  • Vehicle safety and maintenance
  • Dependable and trustworthy
  • Vehicle inspection
  • Communication and interpersonal skills
  • Valid Driver's license
  • Passenger service and safety
  • Critical thinking
  • Decision-making
  • Bus cleaning
  • Defensive driving practices
  • Tires and brakes inspections
  • Customer relations
  • Strong working relationships
  • Wheelchair and scooter security
  • Fire extinguisher use
  • Clean MVR
  • Rule enforcement
  • Transportation logs
  • Traffic laws and regulations
  • Accident avoidance
  • Two-way radio operation
  • Transportation regulations
  • Ability to lift 50 pounds
  • Proficient in Microsoft office
  • Emergency response
  • Public transit operations
  • Commercial drivers license CDL
  • Daily logs
  • Microsoft office
  • Passenger boarding
  • Emergency exit door operation
  • Trip organization
  • Minor mechanical repair
  • Special needs passengers

Certification

* Holder of current NSW HR licence

* Holder of current NSW Working with Children Card

* Holder of current NSW Bus Drivers Authority

Timeline

Bus Driver

CDCREDBUS
02.2024 - Current

Bus Driver

Kangaroo Bus Lines
02.2018 - Current

Operations Supervisor

Ventura Bus Lines
01.2016 - 01.2017

Bus Driver

Ventura Bus Lines
01.2015 - 02.2018

Duty Manager

Woolworths Supermarket
01.2007 - 01.2015

Emergency Dispatcher

Emergency Services Telecommunications Authority
01.2006 - 01.2007

Police Officer

NSW Police Force
09.1982 - 09.2002

No Degree - Higher School Certificate

Henry Kendall High School

No Degree - NSW School Certificate

Mulwaree High School

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Glen Thompson