GLEN CRUDA
Warwick
Summary
Knowledgeable and dedicated customer service. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cellarbrations Warwick Hotel
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Balanced cash float at beginning and close of shift, as well as doing eftpos settlement and closing computer systems.
- Closed and Opened the store.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 40kg of boxes at once and also used a forklift to move heavier loads.
- Drive a light rigid truck to deliver orders to other places/shop.
Customer Service
Warwick Twin Cinema
04.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Piggery Hand
Reilly Pastoral Company
10.2020 - 11.2023
- Fed and watered sows and piglets 3 times a day
- Pressure washed pig pens to remove manure and bacteria
- Mixed livestock feed, additives and medicines in prescribed proportions
- Moved livestock to pastures for grazing or to scales and enclosures
- Examined animals to detect illness and/or injury
- Provided appropriate care and injections to those demanding medical treatment.
Kitchen hand
Char-Belas
04.2022 - 10.2022
- Maintained order and health cleanliness of work areas to comply with health codes
- Cleaned utensils, dishes and glasses for customer use
- Maintained cleanliness and organization of display cases and dining room
- Acquired new skills to support team and further accommodate for customer needs
- Followed recipes and customer requests to prepare meals
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth
- Polished utensils according to instructions to prepare for upcoming service
- Replenished supplies in areas throughout the kitchen and dining rooms for customer satisfaction
- Kept dish wear, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous bases.
Carpenter Labourer
Spiller Constructions
09.2021 - 10.2022
- Calculated dimensions, angles and required materials to support consistency and accuracy throughout projects
- Completed sawing, sanding, trimming, routing, cleaning and bonding duties
- Cut timber panels and other wooden materials according to measured dimensions
- Helped install windows
- Installing roof batons
- Used various carpenters hand tools, portable power tools and standard measuring instruments
- Weather proofing houses
- Installing fibre cement soffits.
- Safely operated power tools like saws, drills, sanders, routers consistently throughout each project.
Education
Graduate Certificate -
Assumtpion College
Warwick, QLD11.2023
Skills
- Well-spoken and presentable
- Problem-solving abilities
- Exceptional customer service
- Team Development
- Product Knowledge
- Cash register systems and management
- Relationship Building
- Strong Work Ethic
- Computer Skills
Certification
- Responsible Service Alcohol (RSA)
- White Card (Construction)
Timeline
Customer Service Representative
Cellarbrations Warwick Hotel
10.2023 - Current
Customer Service
Warwick Twin Cinema
04.2023 - 02.2024
Kitchen hand
Char-Belas
04.2022 - 10.2022
Carpenter Labourer
Spiller Constructions
09.2021 - 10.2022
Piggery Hand
Reilly Pastoral Company
10.2020 - 11.2023
Graduate Certificate -
Assumtpion College
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