Glenda (Izzy) Bond
Bundaberg,QLD
Summary
Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell. Responsible, hardworking Key Carrying Manager with 20 years in supporting management functions for any establishment. Led team of associates to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Key Carrying Department Supervisor
The Home Depot Inc
04.2013 - 11.2022
- Enhanced department efficiency by streamlining processes and implementing new systems.
- Boosted overall customer satisfaction by addressing concerns promptly and providing effective solutions.
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Reduced employee turnover through consistent coaching, mentoring, and professional development opportunities.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Provided exceptional leadership for a diverse team of employees, consistently achieving departmental goals and objectives.
- Conducted regular performance evaluations for staff members, offering constructive feedback for improvement and career growth.
Accounts Receivable Manager
Parrish & Company
03.2012 - 03.2013
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Streamlined invoicing and payment systems, resulting in improved cash management.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Implemented new collection strategies that led to the recovery of lost revenue.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Ensured timely payments from clients through effective communication and proactive followups.
Office Manager
San Antonio Propeller Service
01.2009 - 12.2012
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
Education
No Degree (Moved To The USA Before Completing) - Mathematics And Computer Science
Central Queensland University
Bundaberg, QLD2008
Skills
- Customer Service
- Workplace Safety
- Policy Enforcement
- Motivational Skills
- Store Organization
- Product Descriptions
- Inventory Management
- Drawer balancing
- Operations Management
- Product Sales
- Performance monitoring
- Loss Prevention
Certification
Workplace Training & Development
Certificate in Customer Contact, Resolutions and Enquiries
Certificate in Occupational Health and Safety
Certificate in Armed Robbery Survival Skills
Timeline
Key Carrying Department Supervisor
The Home Depot Inc
04.2013 - 11.2022
Accounts Receivable Manager
Parrish & Company
03.2012 - 03.2013
Office Manager
San Antonio Propeller Service
01.2009 - 12.2012
No Degree (Moved To The USA Before Completing) - Mathematics And Computer Science
Central Queensland University
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