Glenda Gould
Morayfield
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal client/customer outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments.
I have proven to remain calm under pressure and skillfully handle difficult clients and high-stress situations. Consistently developing strong relationships through empathetic communication, respectful attitude and excellent customer service.
A quality focused and efficiency driven professional. Skilled at multitasking and prioritizing client needs and daily assignments. I demonstrate strong teamwork, problem solving and time management skills
Overview
10
10
years of professional experience
Work History
Registered Nurse, Registered Midwife
Queensland Health Department
09.2008 - 06.2018
- Collaborated with healthcare team to develop and implement patient care plans.
- Educated patients and families on health management and medication adherence.
- Adapted to fast-paced environments while providing compassionate patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
No Degree - Cert IV - Chaplaincy
Malyon VET
Mitchelton, QLD06-2026
Masters of Political Science - International Relations
University of Queensland
Brisbane, QLD06-2023
Bachelor of Science - Health Science- Nursing
University of Tasmania
Launceston, TAS11-1991
Midwifery Registration - Nursing Midwifery
Mersey General Hospital
Devonport Tasmania06-1983
General Nurse Registration - General Nurse
Launceston General Hospital
Launceston, TAS04-1980
Skills
- good communication
- team player
- flexible and adaptable
- respectful
Accomplishments
Worked in Papua New Guinea for 2 years - specialty nurse
3 adult children
Languages
pidgin
Professional Working
Timeline
Registered Nurse, Registered Midwife
Queensland Health Department
09.2008 - 06.2018
No Degree - Cert IV - Chaplaincy
Malyon VET
Masters of Political Science - International Relations
University of Queensland
Bachelor of Science - Health Science- Nursing
University of Tasmania
Midwifery Registration - Nursing Midwifery
Mersey General Hospital
General Nurse Registration - General Nurse
Launceston General Hospital