Glendhae Cabigas
Sydney
Summary
Diligent medical receptionist with proven track record in managing office operations and providing comprehensive administrative support. Looking for a receptionist/administration role, with 5 years experience, 4 of which as manager/supervisor in medical administration. Open to find new opportunities where all skills can be utilized and eager to find a company to grow in and to contribute positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Consultant
AMP Superannuation & Investments
06.2024 - Current
- Answered upwards of 50 incoming member calls and provide tailored support on Superannuation and Insurance enquiries.
- Navigate multiple call systems and enquiry guides to ensure efficient and accurate service delivery.
- Maintain up-to-date knowledge of superannuation legislation, insurance policies, and account management processes.
- Deliver high-quality service in a fast-paced, compliance-driven environment.
- Collaborate with team members to troubleshoot complex issues and improve client satisfaction.
Ophthalmic Technician & Refractive Surgery Coordinator
Sydney Eye Surgeons
08.2023 - 06.2024
- Assisted clinicians in various procedures and treatments for patient care such as intravitreal injections and minor in-rooms procedures.
- Performed various tests on patients using high-technology ophthalmic instruments and equipment.
- Counselled and educated patients on post-operative eye care among other conditions.
- Prepared patient documents for surgery and liaised with other surgical facilities to organize surgery.
Administrative Assistant & Surgery Coordinator
Gordon Eye Surgery
03.2023 - 08.2023
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Coordinated theatre bookings and operations between doctors and hospital reception for over 50 surgeons.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
Clinic Manager
GTA Immigration Medical
08.2021 - 02.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees and led training sessions for new staff on data entry protocols and software applications
- Assisted doctors in sending 80 records within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional assistance during busy periods or staff absences as needed, demonstrating adaptability and commitment to the practice''s success.
Supervisor, Medical Administration
Panel Physician
12.2018 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delegating and manage tasks within team while supervising staff.
- Meet and greet up to 100 customers a day while assisting them with enquiries.
- Answering inbound and making outbound calls.
- Arrange bookings and according to doctors daily schedule.
- Administrative tasks and data entry while using multiple computer systems simultaneously for upwards of 80 patients.
- Handling of customer medical information while complying with privacy measures.
Education
Ophthalmic Technician Online Course & In-Clinic Training -
Eye Learning - Australian Society of Ophthalmologists
01.2023
Diploma of General Arts And Science - Industrial And Organizational Psychology
University of Guelph-Humber
01.2022
(Honors) Bachelor of Applied Science - Psychology
University of Guelph-Humber
01.2022
Skills
- Ease with Computers and Technology
- Charting and Clinical Documentation
- Patient Profiles
- Medical Report Preparation
- Call Answering and Routing
- Managing Reception
- Administration and Reporting
- Staff Management
- Surgical Coordination
- Call center experience
- Complaint handling
- Inbound call management
Timeline
Customer Service Consultant
AMP Superannuation & Investments
06.2024 - Current
Ophthalmic Technician & Refractive Surgery Coordinator
Sydney Eye Surgeons
08.2023 - 06.2024
Administrative Assistant & Surgery Coordinator
Gordon Eye Surgery
03.2023 - 08.2023
Clinic Manager
GTA Immigration Medical
08.2021 - 02.2023
Supervisor, Medical Administration
Panel Physician
12.2018 - 08.2021
(Honors) Bachelor of Applied Science - Psychology
University of Guelph-Humber
Ophthalmic Technician Online Course & In-Clinic Training -
Eye Learning - Australian Society of Ophthalmologists
Diploma of General Arts And Science - Industrial And Organizational Psychology
University of Guelph-Humber
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