Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glenn Aldred

Narrabeen,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Product Support Specialist offering 7 years of unparalleled assistance with problematic end-user technical and data requests. Resourceful approach to scanning up-to-date specifications, ascertaining necessary software versioning and scalability to address service queries. Insightful expert at analytics, ticketing and task management while directly overseeing critical product support and customer communication.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Electrical Contractor

GJA Fire & Electrical
Narrabeen, New South Wales
01.2022 - Current

Product Support Specialist

Johnson Controls Int.
Rydalmere
04.2015 - 10.2022
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.
  • Surveyed technical content and data to provide product-specific support resources.
  • Collaborated with Contrators to provide support specifications and resources to address end-user service requests.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

Fire Alarm Installer, Sub-Contractor

GJA Electrical
06.2012 - 03.2015

Project Manager

Aqua Fire
06.2002 - 05.2012

Fire Alarm Installer, Sole Trader

Newsound, Southerncross Fire
05.1998 - 05.2002

Assistant Supervisor/Maintainer

Royal Australian Navy
07.1987 - 04.1998

Education

High School Diploma -

Kingsbury Technical School
Melbourne
1986

Skills

  • MX1, MX4428 & QE90 Trainer
  • MX1, MX4428 & Simplex 4100U ES & ESi Programming
  • Hardware and Software Repair
  • Customer Service
  • Resolving Problems and Incidents
  • Troubleshooting Network Issues
  • Defect Analysis and Resolution
  • Attention to Detail
  • Training Materials Development
  • Technical Troubleshooting
  • System Configuration
  • System Maintenance
  • Problem-Solving
  • Project Coordination
  • Remote Technical Support
  • Highly Professional

Certification

  • Electrical Contractor exp 2023
  • OPEN Cabler, Skilled level 1, Competencies S, OF, C, A, MT, FT exp 2023
  • Certificate IV Industrial Electronics & Control 2020
  • Certificate IV Training & Assessment 2018
  • Certificate III Telecommunications 2009
  • Certificate in OHS Consultation 2007
  • Certificate in Effective Supervisory Management 2006
  • OHS General Induction for Construction Work in NSW 2005
  • Certificate III Electrical Wiring 2000
  • Advanced Certificate in Electrical Maintenance 1997
  • Certificate of Proficiency Electrical Fitter Mechanic 1997
  • Certificate III Marine Mechanical 1995
  • Certificate in Motor Rewind 1994
  • Certificate in Electrical Maintenance 1989

Timeline

Electrical Contractor

GJA Fire & Electrical
01.2022 - Current

Product Support Specialist

Johnson Controls Int.
04.2015 - 10.2022

Fire Alarm Installer, Sub-Contractor

GJA Electrical
06.2012 - 03.2015

Project Manager

Aqua Fire
06.2002 - 05.2012

Fire Alarm Installer, Sole Trader

Newsound, Southerncross Fire
05.1998 - 05.2002

Assistant Supervisor/Maintainer

Royal Australian Navy
07.1987 - 04.1998

High School Diploma -

Kingsbury Technical School

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Glenn Aldred