Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Glenn Buckley

Warnbro,WA

Summary

Accomplished Retail Sales Consultant possessing exceptional product knowledge and customer service skills to close the sale. Consistently organized, punctual and meticulous. Top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

DJ

All Ok DJs
04.2022 - Current
  • Used controllers, turntables and mixers to mix, sample and perform music
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue
  • Curated suitable playlists for various settings, age groups and demographics
  • Developed a vast knowledge of genres and eras of music
  • Performed at over 50 events

Retail Sales

Kosmic Sound
09.2017 - Current
  • Consistently provide exceptional customer service and support in HiTech, PA, Lighting, DJ and Drum Departments
  • Field sales and sales inquiries in store, over telephone and via email for general customers, schools, churches and corporate clients
  • Fluent in Point-Of-Sale software applications (Triumph and MusiPos)
  • Generate quotes and proforma invoices
  • Maintain store presentation and merchandising
  • Warehouse organization and maintenance
  • Stocktake to maintain accurate stock holding
  • Count float, Eftpos settlement, and complete banking
  • Excellent communication skills, both verbal and written
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.

Replenishment

Bunnings Warehouse
03.2013 - 07.2017
  • Stock replenishment
  • Merchandising
  • Customer service
  • Supervised forklift operation
  • Stacking, wrapping andstrapping of pallets
  • Stocktake
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked well in team settings, providing support and guidance

Education

Bachelor of Arts - Audio Production

SAE Institute
Perth
09.2013

Graduate - General Studies

Willetton Senior High School
Willetton
12.2011

Skills

  • Product Knowledge
  • Phone Etiquette
  • Transaction Processing
  • Teamwork
  • Cross-selling techniques
  • Upselling strategies
  • Strong Communication and Interpersonal Skills
  • Order Processing
  • Policy and Procedure Adherence
  • Store Organization
  • Honest and Dependable
  • Customer Assistance
  • Reliable and Responsible
  • POS system operations

Hobbies

Drummer :

- Performed live and toured in various bands

- Worked in a group to create original compositions

- Facilitated pre-production, tracking, mixing and mastering of various projects

Timeline

DJ

All Ok DJs
04.2022 - Current

Retail Sales

Kosmic Sound
09.2017 - Current

Replenishment

Bunnings Warehouse
03.2013 - 07.2017

Bachelor of Arts - Audio Production

SAE Institute

Graduate - General Studies

Willetton Senior High School

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Glenn Buckley