Summary
Overview
Work History
Education
Skills
Timeline
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Glenn Burnham

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Professional sales-focused manager with 15+ years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.

Overview

13
13
years of professional experience

Work History

Assistant Branch Manager

Tradlink
01.2022 - Current
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Implemented process improvements to increase productivity.
  • Generated financial and operational reports to assist management with business strategy.

Production Manager

Kimberley Truss
11.2019 - 12.2020
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals

Night Fill Manager

Woolworths
03.2018 - 11.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Truss Estimator and Detailer / Building Industry

Kimberely Truss
11.2010 - 11.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Education

Diploma of Building - Diploma

RMIT
Melbourne
10.2002

Skills

  • Human Resources Knowledge
  • Spreadsheet Tracking
  • Cost Control and Reduction
  • Internal Controls and Reporting Systems
  • Excellent Team Leadership

Timeline

Assistant Branch Manager

Tradlink
01.2022 - Current

Production Manager

Kimberley Truss
11.2019 - 12.2020

Night Fill Manager

Woolworths
03.2018 - 11.2019

Truss Estimator and Detailer / Building Industry

Kimberely Truss
11.2010 - 11.2017

Diploma of Building - Diploma

RMIT

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Glenn Burnham