Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Glenn Corry

Doncaster East,VIC

Summary

Dynamic and results-oriented professional with extensive experience in technical service and customer relationship management, notably with Appliance Services Australia. Excelled in identifying new business opportunities and providing technical solutions, leveraging skills in problem-solving and customer liaison. Demonstrated expertise in service and repair, underpinned by a strong foundation in both hard and soft skills, ensuring customer satisfaction and operational excellence.

Overview

14
14
years of professional experience

Work History

Technical Representative/Senior Technician

Appliance Services Australia
08.2015 - Current
  • Sales of Service Agreements
  • Maintain customer relationships
  • Identify and securing new business
  • Technical support
  • Service/repair of Boiling/Chilled Water Units, Hand Dryers and Insinkerator Products
  • Installation Boiling/chilled Water Units, Hand Dryers and Insinkerator products

Service Technician

Centurion Garage Doors
08.2013 - 07.2015
  • Manage and prioritise time and workload
  • Automating garage doors
  • Liaising directly with customers
  • Stock control
  • Customer Service Management
  • Repair and maintenance of garage doors systems
  • Servicing and upgrading of garage door automation

Service Technician

Automatic Remote Access
01.2012 - 05.2013
  • Manage and prioritise time and workload
  • Complete installation of gate automation equipment
  • Service and repair of gates and gate automation equipment
  • Automating garage doors
  • Liaising directly with customers
  • Stock control
  • Customer Service Management

Technical Representative

Ezi Security Systems
05.2010 - 12.2011
  • Sales of new equipment and service contracts
  • Manage and prioritise time and workload
  • Complete installation of gates and gate automation equipment (including boom gates, cantilever sliding gates and swing gates)
  • Service and repair of gates and gate automation equipment (including boom gates, cantilever sliding gates and swing gates)
  • Service and repair of high security and truck stopper gates
  • Liaising directly with customers
  • Stock control
  • Manage Customer Expectations
  • Marketing

Education

NREL 1 and NREL 2 - Restricted Electrical Licence

Northern Metropolitan College of TAFE
01.1998

New Zealand Trade Certificate - Fitting & Turning

Christchurch Poly Technical Institute
01.1985

Year 12 -

Linwood High School
01.1982

Skills

  • Fitter and Turner
  • Restricted Electrical Licence
  • WWC Check
  • Rail Industry Workers card
  • Test & Tag Certified
  • Field service
  • Service and repair
  • Sales of Service Contracts
  • Identifying new business
  • Customer satisfaction
  • Customer liaison
  • Communication skills
  • Mentoring
  • Training
  • Fault finding
  • Time Management
  • Team Collaboration
  • Product and service knowledge
  • Product and Service Sales
  • Adaptability
  • Problem solving
  • CRM programs
  • Workload prioritization
  • Teamwork
  • Stock control
  • Record keeping
  • PC skills
  • Working under pressure
  • Reading technical drawings
  • Service maintenance
  • Installation
  • Hydraulic fault-finding
  • Pneumatic fault-finding
  • Welding (Gas, Mig, Arc)
  • Technical Guidance
  • Customer proposals
  • Issue resolution/troubleshooting
  • Technical solutions
  • Attention to Detail

References

Available upon request.

Timeline

Technical Representative/Senior Technician

Appliance Services Australia
08.2015 - Current

Service Technician

Centurion Garage Doors
08.2013 - 07.2015

Service Technician

Automatic Remote Access
01.2012 - 05.2013

Technical Representative

Ezi Security Systems
05.2010 - 12.2011

Year 12 -

Linwood High School

NREL 1 and NREL 2 - Restricted Electrical Licence

Northern Metropolitan College of TAFE

New Zealand Trade Certificate - Fitting & Turning

Christchurch Poly Technical Institute

Similar Profiles

CREATE PROFILE
Glenn Corry