Summary
Work History
Education
Skills
Timeline
Generic

Glenn Healey

Altona North,VIC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication .

Superior communication skills, understanding of client needs and sales closing rates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Resourceful individual with extensive experience in custom cabinetry and furniture fabrication. Skilled in using hand and power tools and sharp eye for detail.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Sales Representative

Wolf Of The Willows
08.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Sales Representative, Sales Manager

Fury And Son Brewing
10.2018 - 07.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Sales Representative, Sales Manager

Cavalier Brewing
03.2015 - 10.2018
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Shop Fitter/Cabinet Maker

Self Employed Contractor
04.2010 - 03.2015
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Read and interpreted design plans to understand project specifications.
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
  • Worked with clients to design and construct custom cabinets based on needs and preferences.
  • Developed and retained excellent tool and machinery skill to produce consistent, top-quality work.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Measured, cut and installed drywall, paneling and other materials.
  • Operated forklifts and other heavy equipment.
  • Assembled and installed furniture and cabinetry.

Factory Supervisor

Woods Furniture
06.2006 - 04.2010
  • Supervised factory production disciplines for efficient output.
  • Oversaw factory personnel scheduling.
  • Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
  • Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
  • Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.

Education

No Degree -

Ashburton College
Ashburton New Zealand
11.1998

Skills

  • Time Management
  • Goals and Performance
  • Interpersonal Communication Skills
  • Excellent Communication Skills
  • Customer Service and Assistance
  • Customer Consultations
  • Sales Strategy Development
  • Negotiations Expert and Strong Deal Closer
  • CRM Software
  • Prospecting and Cold Calling
  • General Housekeeping
  • Custom Cabinet Design
  • Team Collaboration
  • Creative Solutions
  • Installation Coordination
  • Routine Maintenance

Timeline

Sales Representative

Wolf Of The Willows
08.2023 - Current

Sales Representative, Sales Manager

Fury And Son Brewing
10.2018 - 07.2023

Sales Representative, Sales Manager

Cavalier Brewing
03.2015 - 10.2018

Shop Fitter/Cabinet Maker

Self Employed Contractor
04.2010 - 03.2015

Factory Supervisor

Woods Furniture
06.2006 - 04.2010

No Degree -

Ashburton College

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Glenn Healey