Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Glenn Lyons

Pakenham

Overview

41
41
years of professional experience

Work History

Customer Bakery Specialist

Bread Solutions
07.2020 - Current
  • Assisted in budgeting and cost control measures for the bakery department, contributing to increased profitability.
  • Worked closely with the marketing team on promotional campaigns, leveraging social media platforms and local events for increased brand exposure and customer engagement.
  • Consistently updated knowledge about trends in the industry through research and attending workshops; applied relevant insights into product innovation and marketing strategies.
  • Mentored junior staff in baking techniques and best practices, fostering professional development within the team.
  • Helped drive sales by creating eye-catching displays that showcased our bakery's offerings effectively.
  • Provided exceptional customer service by addressing inquiries and offering knowledgeable recommendations on products.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Field Team Manager

Bread Solutions
07.2020 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Participated in cross-functional team-building activities.
  • Maintained team flexibility and embraced change to adapt within customer requirements.
  • Led weekly meetings with stakeholders to discuss project updates, addressing concerns proactively to keep everyone informed and engaged in the process.
  • Ensured accurate record-keeping practices for all projects, enabling easy retrieval of information when required.
  • Improved overall efficiency of field operations by identifying areas for process improvement/time management and implementing necessary changes.
  • Increased customer satisfaction with timely deliveries, maintaining strong communication channels between field teams and clients.
  • Achieved successful completion of projects within deadlines, managing resources effectively and delegating tasks efficiently.
  • Conducted regular safety audits to maintain compliance with OSHA regulations, reducing workplace accidents significantly.
  • Responsible for the management of 6 team members and setting sales targets, strategic plans and KPI's together to ensure that business expectations are achieved.


Bakery Manager/Bakery Specialist

Coles Supermarket
01.2017 - 07.2020
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods and cakes, to drive sales.
  • Managed inventory, planned production, wages and reduced waste to achieve budgets and P & L.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and cleaning as per HACCAP requirements.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.

Development Sales Executive

Mauri ANZ
08.2002 - 11.2016
  • Territory of responsibility: Victoria, South Australia ,Tasmania and Northern Territory.
  • Achieved sales goals and service targets by cultivating and securing new and existing customer relationships.
  • Researched sales/product opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Demonstrated expert product knowledge during customer interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Responsible for investigating customer complaints and facilitated investigations, resolving issues and reporting conclusions.
  • Lead customer training sessions for new products and implementation of product launches.
  • Managed large key manufactures relationships in Melbourne (Global Cakes, Bakery Du Jour & The Cake Man). This included 3rd party manufacturing along with growing their daily business.
  • New product development from concept-bench-store launch.
  • Attended major industry events in both capacity's of vendor exhibitor and competition judging.

Franklins Big Fresh Manager

Franklins Supermarket
06.1992 - 01.2002

Apprentice Baker

Tip Top Bakeries
02.1985 - 01.1992

Education

No Degree -

East Doncaster Secondary Collage
Doncaster East, VIC

Craft of Bread Making And Baking - Baking

William Angliss Institute of TAFE
Melbourne, VIC
01-1989

Skills

  • Bread making and Baking Trade Certificate
  • Miller Heiman Strategic Selling Certificate
  • Resolve Certificate
  • Selling for Technical Sales Certificate

Accomplishments

  • Franklins Nation Bakery Manager of the year Winner.
  • Mauri employee of the year winner.
  • Promotion to Coles Bakery Specialist then to the store manager cadetship.
  • Judge at "Great Aussie Pie" competiotion
  • AFL Victoria "Junior Coach of the Year" 2019
  • AFL South Eastern volunteer of the year 2022

Timeline

Customer Bakery Specialist

Bread Solutions
07.2020 - Current

Field Team Manager

Bread Solutions
07.2020 - Current

Bakery Manager/Bakery Specialist

Coles Supermarket
01.2017 - 07.2020

Development Sales Executive

Mauri ANZ
08.2002 - 11.2016

Franklins Big Fresh Manager

Franklins Supermarket
06.1992 - 01.2002

Apprentice Baker

Tip Top Bakeries
02.1985 - 01.1992

No Degree -

East Doncaster Secondary Collage

Craft of Bread Making And Baking - Baking

William Angliss Institute of TAFE

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Glenn Lyons