Glenn Rowe
Broadbeach,QLD
Summary
Skilled and experienced professional with substantial experience in auto electro-mechanical and air-conditioning services including leadership, management, administrative and customer service duties. Focused on delivering high-quality work and exceptional customer services, adhering to health and safety standards, meeting quality standards for services and evaluation of client needs. Possessing relevant skills and qualifications such as team leadership, manual dexterity, attention to safety, problem solving, physical fitness and teamwork. Employs great communication skills to relay complex problems in customers. A resourceful and talented professional seeking for a suitable position where strong diagnostic and service skills will be further enhanced and utilised.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Auto Electrician
Glenn Rowe Auto Electrics
03.1993 - Current
- Operate own business and handle responsibilities such as providing quotes to customers, liaising with clients, hiring staff, overseeing daily activities and identifying business opportunities.
- Conduct repairs and troubleshooting works upon request of clients including maintenance, mechanical, electrical and labouring duties including electrical installations and repairs.
- Provide cost estimate to the client and accurately asses the time and materials that will be required to complete the task.
- Diagnose and troubleshoot faulty machinery or equipment and utilise problem-solving skills to understand their needs for repair or maintenance.
- Inspect the extent of repair and maintenance needed and buy materials, tools, and equipment based on information derived from the inspection.
- Follow up with clients to determine if any further services may be needed or if the work already performed has lasted.
- Order for parts and equipment, as necessary, to ensure availability of needed materials.
- Maintain vehicle functional condition by conducting detailing and inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
Senior Service Supervisor
Industrial Mining Technologies
01.2010 - 01.2012
- Supervised the overall day to day performance, co-ordination, management and maintenance of equipment to assist in obtaining maximum productivity, efficiency, quality, service and profitability for the organisation while upholding all aspects of compliance and standards and adhering to budget and prescribed criteria.
- Supervised to ensure that the team was focused and delivered key priorities to include, but not limited to, high standards of health and safety and good communication.
- Supervised the storage, maintenance and use of equipment including the sales, installation, diagnosis, service and maintenance of CASCAM equipment.
- Assisted in adhering to budget constraints and targets and contributed to the overall development and maintenance of all projects.
- Maintained accurate data/records/documentation
- Performed and supervised all duties in compliance with health and safety and all related legal/statutory regulations, professional duties, responsibilities and obligations as applicable.
MAINTENANCE SUPERVISOR/Technician
Westrac
01.2008 - 01.2010
- Managed the performance, reliability and availability of fleet, improved the maintenance strategy and effectiveness, and reduced the customer cost while increasing WesTrac's revenue opportunities.
- Provided fleet technical support to the WesTrac mining business, identifying root cause of issues and developing and implementing remediation actions.
- Proactively analysed mining machine and site conditions and worked with customers to embed fleet improvements.
- Provided supervision, leadership and work order direction to a team of technicians within the designated area of work to ensure safety and quality of work is of the highest standard.
- Carried out repairs and maintenance on a range of machinery including CAT, Hitachi and Komatsu, and associated equipment in a timely and efficient manner.
- Completed documentation and reports worked in collaboration with a team to help develop customer relationships and to identify other opportunities.
- Identified and recommended preventative maintenance on customer equipment.
Skills
- Auto Electro-Mechanical Skills
- Air-Conditioning
- Technical Aptitude
- Installations, Repairs and Maintenance
- Diagnosis & Fault Finding
- Computer Skills
- Customer-Facing Skills
- Strong Communication Skills
- Administrative Skills / Documentation
- Stakeholders Engagement
Certification
- Certificate II in Automotive Mechanical (Air Conditioning)
- Automotive Air-Conditioning Servicing
- Automotive Electrical Trade Course
- Automotive Electrician Apprenticeship
- Manual Handiling Short Course
- Serivce Literature
- Electorinic Technician
- Fire Safety and Evacuation Procedures
- First Aid Certificate
- Refresher Course:
- Hazard associated with fire and safety precautions to be observed
- Typical means of notification and evacuation
- The principals of combution (the first triangle and classes of fire hazard)
- Fire suppression agents and means of application
- Practical application of extingulshers on small uncomplicated fires
Licences & Permits
- Refrigerant Handling Licence
- Work Safety in the Construction Industry
- Operate & Maintain 4 WD
- Work Safety at Heights
- General Construction Induction
- First Attack Fire Fighting Equipment
- RTIO Cultural Awareness at Rio Tinto
- RTIO Land Clearing
- RTIO Rail Safety Awareness
- Advanced First Aid
- First Aid
Inductions
- Ravensworth - Narama
- Liddell - Xstrata
- Bulga
- Cadia Valley Operations
- Glendell
- Drayton - Anglo Coal
Personal Attributes
- Analytical and logical thinking
- Highly customer service-oriented and works well in fast-paced environments
- Maintaining cooperative working relationships with colleagues
- Mature, energetic and quick-witted
Core Competencies
- Skilled in diagnosing malfunctions with systems and coming up with the right solutions and equipment for the rectification of the malfunctions.
- Aptitude to give and receive instructions according to plan. Strong knowledge and commitment to safety.
- Competence to develop and implement solutions to technical issues.
- Strong mechanical and technical aptitude and ability to ensure client satisfaction, by putting in place well-construed installation, maintenance and repair systems.
- Good health and physical condition able to work in shifting schedules and all weather conditions.
- Keen sense of professionalism, proactive nature and genuine commitment to safety and efficient working practices, ensures the completion of all assigned responsibilities in a timely, safe and quality assured manner.
- Ability to meet time schedules and deadlines and complete tasks without jeopardising safety or integrity of work.
- Ability to keep current with local instruction and policy and maintain a good knowledge of contingent plans, relevant law and practices.
References
Gordon Walsh email gordo1412@gmail.com is best way of contact Ph 0423913958
Linjian Chen 0483239056
Timeline
Senior Service Supervisor
Industrial Mining Technologies
01.2010 - 01.2012
MAINTENANCE SUPERVISOR/Technician
Westrac
01.2008 - 01.2010
Auto Electrician
Glenn Rowe Auto Electrics
03.1993 - Current
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