Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Glenn Sandford

Melbourne,VIC

Summary

Goal-oriented manager with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing staff productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimising employee talent.

Overview

21
21
years of professional experience

Work History

Commercial Manager

DHL Express PNG
07.2014 - 09.2016
  • Implemented strategies that ceased and reversed downward spiral of entire commercial area, improved client retention, and substantially grew new business clientele
  • This lead to achievement of 2015 Budget with new sales team and less than 3 months preparation within PNG
  • Sourced, recruited, and trained new sales team
  • Designing call cycles, geographic alignment and implementation of CRM product (COMET)
  • Streamlined procedures and improved relationships within internal DHL Express departments, while increasing monetary and business relationships with external partners like DHL Global Forwarding and Supply Chain
  • Effectively managed multiple stakeholders, both internal and external, via active listening, understanding, and interpretation of their business drivers, to create mutually beneficial network of relationships
  • Ensure that DHL Express, Sales Team and myself were not just seen as a “service provider”, but rather a “business partner”

Major Account Executive

DHL Express
04.2011 - 06.2014
  • Developed understanding, analysed and sold not only features, advantages and benefits of DHL Express, but other Cross sections of DHL Global Forwarding and Supply Chain
  • Winner of National Field Salesperson of the month
  • Achieved above 20% over budget in 2012 and 2013

Direct Sales Manager - Nova

DMG Radio
11.2010 - 02.2011
  • Delivered and exceeded on all Budgets
  • Managed four Sales staff and one Coordinator
  • Implemented strategies of client retention, resolution and income growth, of key and minor stakeholders, through design of visit profiles, resolution clarification, action plans and SWOT analysis
  • Training, motivation, coaching and guidance of staff.

Senior Sales Executive - Classic Rock

DMG Radio Pty Ltd
05.2010 - 11.2010
  • Delivered and exceeded on all Budgets, and KPI’s
  • Managed and maintained current portfolio of key clients in both direct and agency sales whilst also securing new business
  • Advised, designed, and implemented promotional and Marketing Campaigns for both, local and national businesses
  • Initiated contact with prospective clients with a view to securing their patronage on an ongoing basis, including presenting proposals and follow-up negotiations to secure client satisfaction
  • Developed a close and professional working relationship, while providing clients with marketing support in areas of signage, advertising and branding guidelines.

Manager New Car Department

Adtrans Automotive Group
02.2008 - 05.2010
  • Responsible for all areas relating to new car department including Retail, Fleet and Government sales, administration and service, in one of the top 4 Ford dealerships in Australia
  • Adjusted levels and distribution of staff, site procedure, and training to allow the business to remain profitable through a period of 47% downturn in trade across the trade
  • Advised, designed, and implemented promotional and Marketing Campaigns through traditional media, etrade, and social media executions
  • Negotiation and completion of sole supplier tenders and contracts with Local, State and Federal Government
  • Management of P&L, future budgets, resolution of internal/external issues, training, motivation, coaching and guidance of over 40 staff
  • Implementation of CRM product, throughout all areas of the dealership, including strategies of client retention, resolution and income growth, of key and minor stakeholders, through design of visit profiles, resolution clarification, action plans and SWOT analysis
  • Procurement and termination of staff
  • Management of two independent Used Car sites to broaden my involvement, experience, and knowledge of all areas relating to the car industry
  • Recorded profit over the past two months, for the first time, since inception of these two independent Used Car sites over 12 months ago.

State Manager

News Ltd - Carsguide.com.au
10.2006 - 02.2008
  • Delivered and exceeded on all Budgets, KPI’s, and Key Milestones since being appointed as State Manager SA/NT
  • Increased dealer subscription from 131 dealers to 214 - an increase of 63%
  • This represents a 69% penetration of both metro and rural SA & NT
  • An increase of over 100% in our markets revenue since appointed State Manager SA/NT
  • Management of P&L, future budgets, contract negotiations and resolution of internal/external issues
  • Streamlined processes for business development acquisition and management of new clientele
  • Advised, designed, and implemented promotional and Marketing Campaigns through traditional media, eblasts, and social media executions
  • Designed training and user manuals for Sales Centre
  • Implemented strategies of client retention, resolution and income growth, of key and minor stakeholders, through design of visit profiles, resolution clarification, action plans and SWOT analysis
  • Training, motivation, coaching and guidance of staff
  • User Acceptance Testing and Quality Assurance of website
  • Procurement and termination of staff.

Account Manager

News Ltd - Carsguide.com.au
04.2006 - 09.2006

Senior Account Manager / Site Manager

Trojan Workforce
05.2003 - 11.2005

Account Executive

Austereo Pty Ltd - Triple M
09.1999 - 12.2003

Fleet Specialist

B.S. Stillwell Ford Motor Company
05.1995 - 08.1999

Education

VCE - Year 12 -

Parade College
Bundoora
12.1989

Affiliations

Senior Representative of Collingwood Football Club

Senior Representative of Norwood Football Club

Senior Representative of North Adelaide Football Club


All Australian Player –Australian Amateur League 2002-2004

Former Coach & SAAFL player for PHOS Camden Football Club


South Australian Representative

SAAFL State Captain 2003-2004


Victorian Representative

Athletics

Football


Volunteer

Arctic Rescue

Life Education Centre (Victoria)

Timeline

Commercial Manager

DHL Express PNG
07.2014 - 09.2016

Major Account Executive

DHL Express
04.2011 - 06.2014

Direct Sales Manager - Nova

DMG Radio
11.2010 - 02.2011

Senior Sales Executive - Classic Rock

DMG Radio Pty Ltd
05.2010 - 11.2010

Manager New Car Department

Adtrans Automotive Group
02.2008 - 05.2010

State Manager

News Ltd - Carsguide.com.au
10.2006 - 02.2008

Account Manager

News Ltd - Carsguide.com.au
04.2006 - 09.2006

Senior Account Manager / Site Manager

Trojan Workforce
05.2003 - 11.2005

Account Executive

Austereo Pty Ltd - Triple M
09.1999 - 12.2003

Fleet Specialist

B.S. Stillwell Ford Motor Company
05.1995 - 08.1999

VCE - Year 12 -

Parade College

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