Motor Sport - Surfing - Mountain Biking
Glenn Taylor
Canberra,ACT
Summary
Dynamic Branch Manager with a proven track record at Pickles Auctions, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and strategic staff development. Skilled in fostering customer relationships and leading high-performing teams, achieving significant revenue growth and reducing employee turnover by creating a positive work environment. Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager
Pickles Auctions
07.2001 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
High School Diploma -
Airds High School
Campbelltown, NSW12.1995
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Sales management
- Employee Development
- Business Development
- Performance Reviews
- Staff Management
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with senior management in implementing customer buying/selling software platforms and installation in the of new system upgrades.
- Repeatedly received recognition from superiors for excellence in service.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved employee satisfaction and reduced turnover 100%.
Certification
- Licensed LF - Forklift License
- Full License Class C License
- WHS Compliance/Quarterly Compliance
- COR & SAO Compliance
- Business Management
- Sales Management
- Stock Control Management
- Staff Management PDP/KPI
- Expert Knowledge In Industrial/Vehicle/Salvage Asset Sales And Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Central Leagues Football Club
Interests
Timeline
Branch Manager
Pickles Auctions
07.2001 - Current
High School Diploma -
Airds High School
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