Glenn Timmins
Warragul,VIC
Summary
I am a dedicated warehouse operative with 13 and a half years' experience at both of Australia's two Puma warehouses - one of the world's leading sports and lifestyle brands, designing footwear, apparel and accessories. I have developed extensive skills across the logistics and warehousing industries since entering the sector in 2007.
Since 2018, my primary function has been to oversee the issuing of credits (returns) across its three business channels: Puma's own retail stores, e-commerce platforms and third-party retailers (wholesale). Over the past three years, this has equated to up to $3 million annually.
Some of the essential skills I possess are strong attention to detail and organisation skills; ability to work under pressure, prioritise and meet tight deadlines; being reliable, punctual and trustworthy; and the ability to work both independently and within a team setting.
Overview
19
19
years of professional experience
Work History
Warehouse Lead
Puma Australia Pty. Ltd.
Moorabin, VIC & Braeside, VIC Warehouses
01.2013 - 07.2026
Led the returns/credit department since April 2018, responsible for Puma's wholesale, retail and e-commerce business operation models.
- Supervised team in processing returned stock and issuing credits, ensuring accuracy and timely resolution of customer returns.
- Processed all returned items accurately, inspecting and reworking as necessary, and verifying quantities and product condition.
- Managed the issuing of credits and refunds according to company policies, using the appropriate SAP functions.
- Monitored errors and discrepancies, and took corrective action.
- Provided training in SAP.
- Acted as the primary liaison between the warehouse, customer service and accounts receivable departments.
- Ensured smooth and effective communication so that customer and company interests were balanced.
Warehouse Storeperson
Pressworks
Moorabbin, VIC
11.2007 - 12.2012
Third-party picking and packing provider (footwear):
- Fulfilled customer orders by accurately picking and packing items for shipment.
- Managed inventory replenishment to ensure optimal stock levels in the warehouse. and unloading palletising shipping containers.
- Trained new employees on warehouse procedures to enhance safety protocol adherence.
Education
Graduate Diploma of Education (Primary)
Monash University
Frankston, Victoria11-2011
Bachelor of Arts - Intercultural Ministry
Harvest Bible College
Dandenong, Victoria11-2010
Certificate IV - Christian Service
Harvest Bible College
Dandenong, Victoria11-2007
Skills
- Warehouse operations knowledge
- Effective communication skills
- Inventory accuracy
- Understanding of warehouse operations
- Familiarity with workplace safety practices
- Strong time management
- Strategic problem-solving skills
- Proficient in numerical analysis
- Skilled verbal and written communicator
- Collaborative team member
- Meticulous attention to detail
- Proactive in assuming additional responsibilities
- Proficient in Outlook, Teams, Word and Excel
Timeline
Warehouse Lead
Puma Australia Pty. Ltd.
01.2013 - 07.2026
Warehouse Storeperson
Pressworks
11.2007 - 12.2012
Graduate Diploma of Education (Primary)
Monash University
Bachelor of Arts - Intercultural Ministry
Harvest Bible College
Certificate IV - Christian Service
Harvest Bible College
Additional courses
HSR Initial Occupational Health & Safety Training Course; July 2019 - National Union of Workers
Referees
Available on request.