GLENN TURNER

• Coordinate the development of service and resource plans and strategies to achieve objectives provided by the regional SL
• Recruitment, Retention & Leadership of the team.
• Coordinate the daily Service Planning, allocation of resources and provision of logistics services for Aurizon's Rail Network
• Coordinate the development of interface processes with functions and other regions
• Develop logistic solutions for rosters and schedules that support customers
• Provide leadership and management of staff and manage operating budget
• Represent management in a range of related activities, including employee relations, customer service initiatives and staff relations
• Accountable for teams which prepares all relevant rosters and schedules in the most efficient and economical manner
• Assist relative teams in managing changes to service plans, asset loading, resource allocations, customer requirements, and impact of major disruptions
• Develop technical competence of Train Schedule Designers and Roster Officers to develop cost of schedules and rosters to live run, and to analyse and report on performance of these schedules and rosters
• Collaborate with leaders in other regions to develop consistent best practice
• Collaborate with specialists to enhance the scheduling and roster systems and to ensure compliance to its application
• Collaborate with management in the region to identify and manage crew starts required in the roster
• Collaborate with management to identify opportunities and implement innovative scheduling and rostering enhancements e.g
• For job share, flexible hours, support of diversity etc
• Leading the team to comply with appropriate EA and legislative requirements
• Collaborate across regional boundaries to ensure continuity of train services

Working on the Captial Development involving expansion and renovations of the whole school.

Liaising with the local council, lawyers & school Principal.

• Recruitment & Retention of an expanding & contracting, demand and supply driven Warehouse.
• Work closely with employment agencies to "flex up" staff needs during peak periods - (seasonally driven)
• Work closely with P&C manager and the trade unions.
• Work in a safe manner according to the health and safety policies and procedures at all times
• Identify site hazards and take corrective action where possible
• Report all identified hazards and all known incidents
• Ensure rosters for employees comply with legislative requirements and company policy including licensing and training requirements
• Forecast volumes for the DC
• Analyse, plan and establish robust manpower requirements for the DC to ensure successful operational delivery within budget
• Optimised application of the Agreement
• Data Analytics and reporting to enable continuous improvement
• Delivery of rosters that comply with the Agreement and company policy
• Liaise with transport providers to ensure DC and Transport plans are aligned
• Create robust recruitment plans to ensure continuity of service during Peak Periods.

• Actively promote safety awareness and safe work practices and compliance with safety management plans
• Actively promote environmentally responsible work practices and compliance with environmental plans
• Provide coverage for Superintendent Supply Chain Scheduler holiday, sickness and secondment
• This includes running the daily morning information centre, reporting on the previous 24 hours, setting daily targets for the next 24 hours, running the daily teleconference Value Stream Meeting with all mines and ports
• Manage deviations from schedule with a system wide perspective to optimise Supply chain performance in the next 0 to 36 hours (ongoing) by following established escalation protocols
• Develop scheduling response to unplanned events (deviations) such as equipment breakdowns, system failures and track breaks, discuss with operations and escalate as necessary
• Analyse and manage trade offs to set priorities for port, mine, rail and maintenance requirements
• Update control systems (including HOS TC and Citect) for use in execution by Operations
• Prepare information for and attend meetings to co-ordinate the production process from mines to ship
• Analyse and manage issues (inload & outload) and trade offs including product swaps, maintenance alignment, maintenance deviations, mine and port plans by following the appropriate escalation protocols
• Proactively manage the weekly integrated schedule by monitoring mine stocks and build progress and adjusting the plan to manage variability in production system (delays, product availability, breakdowns, and grades)
• Identify and action improvement/optimisation opportunities to maximise mine load out, rail and dumper utilisation while maintaining quality performance
• This is done by continually monitoring and adjusting the schedule, focusing on the next 0 – 36hr window, updating Rail, Mine and Port personnel
• This role is also responsible to provide daily feedback to the Dynamic Scheduling team as required, to optimise the schedule
• Provide assistance and input in the recovery from unscheduled production down times (e.g
• Equipment breakdown, cyclones, power outages) to minimise negative impacts to the supply chain
• There are multiple production interruptions each day
• Prepare information for and attend meetings to co-ordinate the production process from mines to ship
• Provide advice and production system overviews to project teams / external consultants as required and contribute to improvement initiatives
• Integrate expansion and upgrade projects into the current operation
• Communicate daily bulking requirements to Bulking Supervisors
• Update Citect with train dumper allocation, stacking and reclaimer plan information for execution
• Adjust loading of vessels and dumping of trains to deliver the schedule (0-36 hours)
• Change the loading sequence in the event of breakdowns or product unavailability
• Reschedule train movements on an ongoing basis (in response to local deviations) to maximise consist utilization
• Manage any stacker and reclaimer conflicts at the ports
• Identify and communicate windows of opportune maintenance within next 36 hrs to port, rail or mine maintenance team
• Enter tonnes dumped and shipped into MPQ.

• Create, build and maintain rosters for Train Examiners, Yard and Mainline drivers for the Cape and Inland Depots
• Ensure all Fatigue and Safety Guidelines are adhered to
• Lead, Coach and Mentor the Resource Schedulers in Cape Lambert and Inland Depots
• Suggest and implement roster improvements
• Manage Key Stakeholder relationships
• Member of the Rail Decision Support Toolkit and the Integrated Rails Decision Support projects
• Closely liaise with the Training Department regarding current and future demand.

• Create a 3-5 year resource plan for the $3.5bn works program, locked in 12 months in advance
• Develop a 12 month rolling resource summary
• Run 'Supply v Demand' scenarios and identify any shortfalls in constrained resource types
• Manage Key Stakeholder relationships
• Work alongside HR Department to create recruitment strategies
• Facilitating meetings with 3rd party vendors such as John Holland, Bilfinger Berger, Worley Parsons, Vemco, to discuss their resource strategies and capability for forthcoming work
• Identify and define all Resource Types required to deliver the program of works.

• Recruit, train and manage a team of Registered Nurses
• Conduct regular coaching and training sessions
• Complete 6 monthly reviews of staff performance and put in place training or development programs
• Ensure all Occupational Safety and Health standards are met and maintained.

• Ensure a smooth and consistent staffing position on a daily basis throughout the call centre
• Dealing with any off-phone activity requests
• Liaising with senior management to achieve the best possible day-to-day availability of resources to enable service level
• All other areas of resource management.

• Create and review work patterns, make recommendations to the Head of Operations and other Operations Management on an ongoing basis
• Complete call profile analysis to ensure optimal work pattern performance
• Evaluate and make recommendations/proposals regarding the best utilization of available resource
• On a frequent basis, advise and update the Senior Management with centre performance levels
• Conduct ad hoc projects/analysis as required
• Represent the Resource Planning department by attending Team Leader/Operational Management meetings when required
• Evaluate requests for training and briefings, make recommendations/proposals for when to accommodate while ensuring performance levels are maintained
• Utilise work force management software to fullest capability, ensuring the accuracy of input and output data is maintained.

• Ensuring business needs are met, develop and produce shift patterns for individual Claims Servicing Agents on a daily basis, continuously giving 4 weeks notice of shifts
• Monitor and maintain Q Max to forecast call volumes and manually amend forecast when required, ensuring the system is updated with any sickness, holiday, training and any other off phone activity on a daily and weekly basis, highlighting any issues to the management team as they arise
• Manage staff holidays within agreed departmental levels
• Continuously review own processes and procedures while observing practices in other parts of the centre
• Make recommendations for change that may enhance own processes, customer service or performance of the centre
• Develop and produce routine and non-routine reports and documents, responding to requests for information or clarification in a professional manner while managing customer expectations in terms of delivery time scales
• Ensure adequate plans are in place regarding contingency for own holidays or absence, including proactive forward planning, regular training sessions and co-ordination of individuals within team to ensure work can be delivered in the event of any absence
• Actively manage the day to day activities of the Service Driver, ensuring that the roles and individuals objectives are met each quarter
• Produce analysis at regular intervals.

• Coaching, training, monitoring and motivating a team of 12 Reservations Agents to meet their targets while also adhering to the companies standards of customer service
• Deal with customer complaints.

• As below but was responsible for 10 Team Leaders.

• Working with the Operations Manager to ensure the smooth day to day running of a 300 staff call centre, achieving targets such as lost calls, revenue and customer service
• Using Q Max call forecasting and resourcing package to ensure that the centre was adequately staffed at all times to achieve these targets
• Involvement in recruitment and interviewing
• People Management (grievances/disciplinaries)
• Production of daily, weekly and monthly reports for senior managers
• Maintenance of telephone systems.