Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenys Gionis

Chelsea,VIC

Summary

Have been employed with Australian Military Bank for a last 12 years. Have seen many changes over that period.


Have over 20 years experience in banking


And I am Awesome

Overview

14
14
years of professional experience

Work History

Supervising Leading Specialist

Australian Military Bank
01.2012 - Current
  • Increased customer satisfaction by effectively resolving issues and providing exceptional service.
  • Streamlined processes for improved efficiency and productivity through the implementation of new software systems.
  • Exceed sales targets ( in some areas) with innovative marketing strategies and strong leadership skills.
  • Developed and maintained relationships with our members, resulting in increased business opportunities and revenue growth.
  • Followed all company policies and procedures to deliver quality work.
  • Mentored junior staff members, promoting professional development and knowledge sharing within the team.
  • Interpreted Members' needs and introduced services to fit specific requirements.
  • Optimized Member experience by delivering superior services and effectively troubleshooting issues.

General Office Worker

Retravision
12.2009 - 12.2011
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Maintained a clean and organized workspace, fostering a positive work environment for all employees.
  • Reduced paper waste by digitizing documents and promoting paperless communication throughout the office.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Education

Certificate IV - Credit Management

Institute of Strategic Management
Pyrmont, NSW
05.2022

Skills

  • Well versed in Finacle
  • Product Knowledge
  • Adaptability
  • Knowledge of Mortgage process
  • Tier 2 FSRA qualified
  • Risk Assessment
  • Time Management
  • Customer Relationship
  • High level attention to detail
  • Understand banking/financial services and products

Timeline

Supervising Leading Specialist

Australian Military Bank
01.2012 - Current

General Office Worker

Retravision
12.2009 - 12.2011

Certificate IV - Credit Management

Institute of Strategic Management

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Glenys Gionis