Glenys Gionis
Chelsea,VIC
Summary
Have been employed with Australian Military Bank for a last 12 years. Have seen many changes over that period.
Have over 20 years experience in banking
And I am Awesome
Overview
14
14
years of professional experience
Work History
Supervising Leading Specialist
Australian Military Bank
Hmas Cerberus, VIC
01.2012 - Current
- Increased customer satisfaction by effectively resolving issues and providing exceptional service.
- Streamlined processes for improved efficiency and productivity through the implementation of new software systems.
- Exceed sales targets ( in some areas) with innovative marketing strategies and strong leadership skills.
- Developed and maintained relationships with our members, resulting in increased business opportunities and revenue growth.
- Followed all company policies and procedures to deliver quality work.
- Mentored junior staff members, promoting professional development and knowledge sharing within the team.
- Interpreted Members' needs and introduced services to fit specific requirements.
- Optimized Member experience by delivering superior services and effectively troubleshooting issues.
General Office Worker
Retravision
Hastings, VIC
12.2009 - 12.2011
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Maintained a clean and organized workspace, fostering a positive work environment for all employees.
- Reduced paper waste by digitizing documents and promoting paperless communication throughout the office.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Certificate IV - Credit Management
Institute of Strategic Management
Pyrmont, NSW05.2022
Skills
- Well versed in Finacle
- Product Knowledge
- Adaptability
- Knowledge of Mortgage process
- Tier 2 FSRA qualified
- Risk Assessment
- Time Management
- Customer Relationship
- High level attention to detail
- Understand banking/financial services and products
Timeline
Supervising Leading Specialist
Australian Military Bank
01.2012 - Current
General Office Worker
Retravision
12.2009 - 12.2011
Certificate IV - Credit Management
Institute of Strategic Management