Gloria Ah Lin
Caddens, Sydney,NSW
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking, Telecommunications and Market Research industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Possessing a Bachelor's and Master's degree in Commerce with a Marketing major, I am now enthusiastic about transitioning my skills into a dynamic marketing role, driven by a passion for career growth and excellence.
Overview
9
9
years of professional experience
Work History
Banking Consultant
ANZ Bank
Parramatta, NSW
07.2023 - Current
- Develop and maintain effective working relationships with customers and corporate clients.
- Resolve problems, improved operations and provide exceptional service.
- Monitor and report relevant customer insights to seniors.
- Approach customers and engage in conversation through use of effective interpersonal and people skills.
- Assist with the creation of print media for customer communications i.e. brochures advertisements.
- Assist with branch Event Planning for internal and external events.
- Recognized by management for providing exceptional customer service.
Banking Assistant & Online Relationship Manager
Kiwibank
Auckland
12.2019 - 05.2023
- Had extremely constructive and professional conversations with clients and always delivered service with an exceedingly high standard.
- Listened to customers and business client's needs to identify and recommend best products and services.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Supported branch managers in various administrative tasks.
- Worked closely with Marketing team for brand remodeled project including social media marketing.
- Modeled for Kiwibank Marketing purposes via online website, social media and printed media.
Coordinator & Admin Support Officer
Wilson Hurst Property Valuation
Auckland
09.2016 - 12.2019
- Worked autonomously to gain consent for business customers and high-priority Fiber network orders throughout New Zealand.
- Liaised between Chorus, Wilson Hurst and designers regarding consenting and design queries.
- Collaborated with cross-functional teams to ensure consistent understanding and implementation of consent protocols.
- Maintained and completed work orders within daily deadlines and met targets.
- Mediated escalations.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Created, updated, and monitored project schedules for multiple departments.
Market Research Interviewer
Symphony Research
Auckland
03.2015 - 09.2016
- Conducted in-dept interviews with clients over the phone and followed interview protocol carefully to avoid influencing interviewee’s perspective.
- Complied results into reports for senior management review.
- Provided recommendations for product improvement based on gathered insights.
Education
Masters of Commerce - Marketing
The University of Auckland
Auckland05-2023
Banking And Financial Support Services
(NZQA) New Zealand Qualifications Authority
Auckland01-2023
Banking And Financial Support Services
(NZQA) New Zealand Qualifications Authority
Auckland01-2022
Bachelor of Commerce - Marketing & International Business
The University of Auckland
Auckland09-2016
NCEA Level 1 - 3
Sacred Heart College
Napier, New Zealand01-2012
Skills
- Customer Service
- Verbal and Written Communication
- Sales
- Teamwork
- Creative and Consistency
- Efficiency
- Initiative and Problem Solving
- Product Knowledge
- Resilience
- Microsoft Office
- Social Media Marketing
- Coordination and Project Management
- Market Research
Accomplishments
- Championed for ANZ PLUS successful referrals throughout the district, 2023.
- Recognized for Top Insurance and Kiwisaver referrals, Kiwibank, 2023.
- Top Online Relationship Manager for online customer queries: 'Most Efficient Customer Service', 2023.
- Kiwibank Ngā Kauwaka Awards Nomination for Ngā Kiritaki – ‘Customer at heart' , 2023.
- Second Runner Up for Miss Samoa New Zealand National Beauty Pageant, 2019.
Affiliations
- Volunteered at Eat My Lunch Charity, New Zealand, 2017–2019
- Coordinate and manage family events.
- Passionate about Social Media Content creation.
References
References available upon request.
Timeline
Banking Consultant
ANZ Bank
07.2023 - Current
Banking Assistant & Online Relationship Manager
Kiwibank
12.2019 - 05.2023
Coordinator & Admin Support Officer
Wilson Hurst Property Valuation
09.2016 - 12.2019
Market Research Interviewer
Symphony Research
03.2015 - 09.2016
Masters of Commerce - Marketing
The University of Auckland
Banking And Financial Support Services
(NZQA) New Zealand Qualifications Authority
Banking And Financial Support Services
(NZQA) New Zealand Qualifications Authority
Bachelor of Commerce - Marketing & International Business
The University of Auckland
NCEA Level 1 - 3
Sacred Heart College
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