Gloria Ayoub
Cecil Hills,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
22
22
years of professional experience
Work History
Admin Clerk
RSA Cleaning Services
06.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
Account Manager
Naked Skin Company Pty Ltd
05.2022 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Executive Assistant/Account Manager, Inside Sales
New Edition Apparel Pty Ltd
01.2019 - 07.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
Pharmacy Assistant
Pharmacy Junction
03.2017 - 01.2019
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Warehouse Assistant
Gate Gorument
02.2016 - 03.2017
- Assist in receiving, inspecting, and storing food and beverage supplies in the warehouse
- Maintain accurate inventory records and monitor stock levels to ensure availability and freshness of items
- Prepare and pack catering orders according to specifications, ensuring accuracy and quality
- Ensure compliance with health and safety standards, including temperature control and sanitation
- Assist in preparing orders for delivery, including loading and unloading items from vehicles
- Work closely with catering staff, warehouse managers, and other team members to ensure smooth operations.
Account Manager
Glenmore
01.2013 - 02.2016
- Manage a portfolio of client accounts, ensuring their satisfaction and driving growth
- Develop and maintain strong relationships with clients to understand their needs and business goals
- Create and implement sales strategies to achieve revenue targets and expand market share
- Identify opportunities for upselling and cross-selling to existing clients
- Conduct regular meetings with clients to review performance, discuss objectives, and plan future actions
- Address and resolve any client concerns or issues in a timely and professional manner.
Store Manager
GAZAL Group/Nautica
01.2003 - 01.2013
- Oversee daily store operations to ensure efficient and effective functioning
- Recruit, train, and supervise store staff, including scheduling shifts and managing performance
- Monitor and improve customer service standards and implement feedback to enhance customer satisfaction
- Implement promotional activities and in-store marketing campaigns to drive sales and attract customers
- Oversee merchandise displays, store layout, and signage to enhance the shopping experience
- Prepare and analyze sales reports, performance metrics, and other data to make informed decisions.
Skills
- Customer Satisfaction
- Account Management
- Client Relations
- Relationship Building
- Customer resolutions specialist
- People management skills
- Team building skills
- Excellent mentoring and coaching skills
- Excellent growth strategy skills
- Time management skills
- High Degree of attention to detail
- Excellent verbal and written communication skills
Timeline
Admin Clerk
RSA Cleaning Services
06.2024 - Current
Account Manager
Naked Skin Company Pty Ltd
05.2022 - 06.2024
Executive Assistant/Account Manager, Inside Sales
New Edition Apparel Pty Ltd
01.2019 - 07.2022
Pharmacy Assistant
Pharmacy Junction
03.2017 - 01.2019
Warehouse Assistant
Gate Gorument
02.2016 - 03.2017
Account Manager
Glenmore
01.2013 - 02.2016
Store Manager
GAZAL Group/Nautica
01.2003 - 01.2013
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