Gloria Del Bianco
9 Nebbiolo Place ,WA
Summary
Dynamic Social Media Marketer experienced in online marketing and strategic content planning. Over 1 year of marketing expertise through social media platforms. Proven history of developing impactful marketing plans driving new traffic to websites. Solution-focused with proficiency in Excel and Google.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
Bagni Carmen
Fano, Italy, 61032
04.2021 - 10.2021
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Social Media Marketing Assistant
CENTROLEGNO SRL
Fano, Italy, 61032
02.2022 - 01.2024
- Boosted brand awareness by creating and managing engaging social media content.
- Increased audience engagement with well-timed and targeted social media campaigns.
- Developed a consistent brand voice for effective communication across all social platforms.
- Analyzed data to optimize strategies for improved reach and engagement on various platforms.
- Streamlined the scheduling process to maintain a steady flow of content throughout the week.
- Collaborated with marketing teams to design visually appealing graphics and promotional materials for campaigns.
- Started a project about sustainability with the European Union
Barista
Oasi Beach Bar&restaurant
Marotta, Italy, 61037
06.2017 - 09.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
Barista
Snack Bar Miriam
Marotta, Italy, 61037
06.2019 - 10.2019
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Liceo Delle Scienze Umane G. Perticari
Senigallia, AN, Italy, 6001907.2019
Skills
- Soft Selling
- POS Systems
- Espresso Machine Operation
- Adaptive and Creative
- Reliable
- Punctual
- Sociable
- Fast learnig
- Platform Expertise
- Content Scheduling
Affiliations
- yoga
- Music Festivals Assistant
Languages
English
Full Professional
Timeline
Social Media Marketing Assistant
CENTROLEGNO SRL
02.2022 - 01.2024
Wait Staff Member
Bagni Carmen
04.2021 - 10.2021
Barista
Snack Bar Miriam
06.2019 - 10.2019
Barista
Oasi Beach Bar&restaurant
06.2017 - 09.2020
High School Diploma -
Liceo Delle Scienze Umane G. Perticari