Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Gloria Del Bianco

9 Nebbiolo Place ,WA

Summary

Dynamic Social Media Marketer experienced in online marketing and strategic content planning. Over 1 year of marketing expertise through social media platforms. Proven history of developing impactful marketing plans driving new traffic to websites. Solution-focused with proficiency in Excel and Google.


Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

7
7
years of professional experience

Work History

Wait Staff Member

Bagni Carmen
04.2021 - 10.2021
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.


Social Media Marketing Assistant

CENTROLEGNO SRL
02.2022 - 01.2024
  • Boosted brand awareness by creating and managing engaging social media content.
  • Increased audience engagement with well-timed and targeted social media campaigns.
  • Developed a consistent brand voice for effective communication across all social platforms.
  • Analyzed data to optimize strategies for improved reach and engagement on various platforms.
  • Streamlined the scheduling process to maintain a steady flow of content throughout the week.
  • Collaborated with marketing teams to design visually appealing graphics and promotional materials for campaigns.
  • Started a project about sustainability with the European Union

Barista

Oasi Beach Bar&restaurant
06.2017 - 09.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.

Barista

Snack Bar Miriam
06.2019 - 10.2019
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

High School Diploma -

Liceo Delle Scienze Umane G. Perticari
Senigallia, AN, Italy, 60019
07.2019

Skills

  • Soft Selling
  • POS Systems
  • Espresso Machine Operation
  • Adaptive and Creative
  • Reliable
  • Punctual
  • Sociable
  • Fast learnig
  • Platform Expertise
  • Content Scheduling

Affiliations

  • yoga
  • Music Festivals Assistant

Languages

English
Full Professional

Timeline

Social Media Marketing Assistant

CENTROLEGNO SRL
02.2022 - 01.2024

Wait Staff Member

Bagni Carmen
04.2021 - 10.2021

Barista

Snack Bar Miriam
06.2019 - 10.2019

Barista

Oasi Beach Bar&restaurant
06.2017 - 09.2020

High School Diploma -

Liceo Delle Scienze Umane G. Perticari

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Gloria Del Bianco