Gloria Djan
Sydney,NSW
Summary
Professionally provides therapeutic interventions and assessments to variety of patients. Skills including creating individualized treatment plans to maximize patient's independence and wellbeing. Focused on using therapeutic approaches to help clients reach highest potential.
Overview
31
31
years of professional experience
Work History
Occupational Therapist
Sydney Local Health
03.2007 - 12.2021
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Coordinated interventions with multidisciplinary treatment team.
- Performed evaluations and assessments to recommend best treatment for individual patients.
- Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Helped patients with cognitive and mental health conditions to improve ability to think, learn and memorize.
- Evaluated patient conditions, histories, and goals.
- Determined best treatment plans to meet objectives for school, work, and home life.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service
Redstone & Co
03.1991 - 05.1995
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Immediately brought critical issues to customer service manager for resolution.
Education
Diploma - Business Studies
Studies Listed Below
Bachelors Degree - Occupational Therapy
.
Skills
- Patient Needs Assessment
- Goal Setting Experience
- Clinical Training
- EMR / EHR
- Workflow Planning
- Patient Management
- Patient Assessments
- Case Management
- Direct Patient Care
- Patient Assessment
- Documentation Skills
- Community Integration
- Group Therapy
- Professional Development
- Empathy and Compassion
- Time Management
- Occupational Performance
- Problem Solving
- Orthopedic Rehabilitation
- Pain Management
- Treatment Planning
- Medical Records Management
Timeline
Occupational Therapist
Sydney Local Health
03.2007 - 12.2021
Customer Service
Redstone & Co
03.1991 - 05.1995
Diploma - Business Studies
Studies Listed Below
Bachelors Degree - Occupational Therapy
.
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