I am a reliable, hardworking, and an enthusiastic individual who is always determined and works consistently at my job. I work equally well independently or as a dynamic team worker. I've been in the Customer Service industry for more than 5 years and driven for change. Dedicated and hardworking and a willingness to learn and grow within a team-oriented environment
Overview
9
9
years of professional experience
Work history
Customer service representative
Department of Government services
Melbourne, Australia
06.2025 - Current
Inbound role
Delivered exceptional customer service by answering inquiries and de-escalating issues with professionalism and efficiency
Providing general information regarding the updates of new schemes/levy's implemented by the state government
Assisting customers with enquiries regarding new changes to council rates introduced by the state government of Victoria
Handled escalated complaints with patience and empathy, restoring customer trust and loyalty
Managing high volume of inbound calls for quick resolution of customer issues
Directing customers accordingly
Handling customer complaints/feedback, providing appropriate solutions to guarantee positive outcomes
Customer Service Representative
AirLiquide
01.2025 - 05.2025
Inbound calls
Delivered exceptional customer service to every customer by providing knowledge of products and services
Investigated and resolved customer inquiries and complaints
Maintained up-to-date knowledge of product and service changes
Educated customers about billing, payment processing and support policies and procedures
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Responded proactively and positively to rapid change
Warehouse Packer
Flexi Personnel
10.2024 - 01.2025
Picked and packed order items
Kept work areas neat, clean and free from debris
RF scanning
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
Energy Specialist
Origin Energy
05.2024 - 10.2024
Reviewed or negotiated energy purchase agreements
Developed comprehensive reports, detailing energy usage and cost-saving opportunities for clients
Analyzed utility bills and usage data to identify trends and uncover opportunities for further cost reductions
Educated customers on best practices for energy conservation, usage and provided tips on saving energy
Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis
Warehouse Packer
Sportsgirl
11.2023 - 04.2024
Organized items on racks, shelves and bins to maintain established order
RF scanning
Reviewed orders to verify products met specifications
Picked and packed order items
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
Moved cardboard, plastic ties, and other debris from unboxing to trash
Customer Service Representative
Fines Victoria
03.2023 - 10.2023
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Responded to customer requests for products, services, and company information
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Assisted customers in navigating company website and placing online orders, improving overall user experience
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Collections Agent
LawDebt Collection
12.2020 - 01.2023
Processed payments and applied to customer balances
Maintained high volume of calls
Negotiated to collect balance in full
Delivered exceptional customer service on collection calls and maintained calm and professional demeanour
Complied with fair debt practices and regulatory guidelines and kept current with changing regulations
Applied credit defaults using Equifax
Setting up payment plans
Established relationships with customers to encourage payment of delinquent accounts
Researched billing errors and discrepancies to initiate corrective action
Customer Service Representative
Couriers Please
05.2019 - 11.2020
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Responded to customer requests for products, services, and company information
Assisted customers in navigating company website and placing online orders, improving overall user experience
Investigated and resolved customer inquiries and complaints
Delivered prompt service to prioritize customer needs
Managed timely and effective replacement of damaged or missing products
Pick Packing
Fast Line
04.2018 - 04.2019
Picked and packed order items
RF scanning
Labeled boxes and containers with accurate order information to minimize shipping errors
Packed, weighed and shipped items per customer specifications
Operated tape machines, scales and label printers to package items correctly
Loaded and unloaded trucks with products and packaging materials for delivery to and from facility
Receptionist Administrator
Par Leasing
04.2017 - 09.2017
Answered incoming calls, directing clients to relevant departments
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Kept reception area clean and neat to give visitors positive first impression
Handled complaints and questions, and re-directed calls to other team members
Kitchen Hand
DiCaprio Family Restaurant
04.2016 - 11.2016
Ensured cleanliness and sanitation by washing dishes, utensils, and kitchen equipment
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Maintained a well-organized work area cleaning surfaces, organizing supplies
Maintained clean, trash-free workspaces to maximize productivity and safety