Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Maria Monteverdi

Double Bay,NSW

Summary

Dedicated and enthusiastic worker with genuine customer service, tidy and clean.

Punctual and hardworking girl on the hunt for a steady work position to grow.

Highly reliable.

Overview

7
7
years of professional experience

Work History

Waitress

Little Jean
Double Bay
10.2023 - 09.2024
  • Welcomed and seated guests
  • Took customer orders
  • Set up tables according to the reservations
  • Served food and beverages
  • Handled cash and credit card transactions
  • Maintained a tidy and clean dining area ensuring a positive guest experience
  • Kept server areas stocked
  • Made menu recommendations and answered questions about the menu
  • Built rapport with regular customers though friendly interactions and attentiveness to their preferences
  • Opening, closing and shift change duties
  • Assisted the barista in preparing coffee

Runner

Bake Bar
Double Bay
10.2023 - 05.2024
  • Cleaned and set up tables to the cafe standards
  • Assisted the barista in preparing coffee
  • Maintained a clean and tidy environment

Runner

Jezve Coffee
Rose Bay
01.2023 - 05.2023
  • Cleaned and set up tables to the cafe standards
  • Maintained a clean and tidy environment

Deli Assistant

Bake Bar
Double Bay
12.2022 - 05.2023
  • Preparation of smoothies, frappè, milkshake, toasting of sandwiches
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.

Jewellery Store Manager

Bluespirit
Milano
06.2017 - 12.2022
  • Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
  • Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
  • Prepared detailed reports on store performance metrics for review by senior management during quarterly business reviews.
  • Maintained accurate financial records through diligent bookkeeping practices including monitoring daily cash flow transactions.
  • Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
  • Led a team of sales associates to consistently meet and exceed monthly sales targets.
  • Staff training, Interviews, selection and recruitment of personnel

Education

High School Diploma -

Enaip
Milano
06.2014

Skills

Customer Service

Strong multitasking

Greeting guests

Team Collaboration

Order Taking

Payment Processing

Tableside Service

Problem solving

Languages

Italian
Native or Bilingual
English
Professional Working

Timeline

Waitress

Little Jean
10.2023 - 09.2024

Runner

Bake Bar
10.2023 - 05.2024

Runner

Jezve Coffee
01.2023 - 05.2023

Deli Assistant

Bake Bar
12.2022 - 05.2023

Jewellery Store Manager

Bluespirit
06.2017 - 12.2022

High School Diploma -

Enaip
Gloria Maria Monteverdi