Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Gloria T Tangimataiti

Operations Supervisor
Schofields,NSW

Summary

Talented Operations Supervisor versed in business and employee management. Offering 4 years of experience in Retail. Decisive leader and strategic problem solver with excellent communication and planning abilities.

Overview

2
2
Certifications
3
3
years of post-secondary education
7
7
years of professional experience

Work History

Operations Supervisor

Zara
Sydney, NSW
08.2017 - Current
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Motivated and trained employees to maximize team productivity.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Helped customers complete purchases, and locate items to promote satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reviewed weekly sales circulars and monitored price changes.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Bar Attendant

Pinnacle People
Brisbane, QLD
01.2017 - 10.2017
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Bussed bottles and glassware to maintain clean bar area.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Notified management of guest complaints for quick, effective resolution.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Checked ID cards and verified bar guests were of legal age.
  • Learned how to make wide variety of mixed drinks.

Barista/Waitress Supervisor

Marlena's Island Cuisine
Brisbane, QLD
09.2015 - 01.2017
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Elevated customer loyalty by using strong customer service and polite manner to resolve customer problems.

  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Sales Associate

Toys 'r' Us
Brisbane, QLD
01.2015 - 10.2015
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Education

High School Diploma -

Forest Lake State High School
Brisbane, QLD
01.2012 - 11.2014

Skills

Effective leader

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Certification

Cert III Retail Operations, ARA Institude -

Interests

Staying Active, Hiking, Gym, Dancing

Reading

Writing

Photography

Keeping up with the latest trends Fashion etc

Timeline

Operations Supervisor

Zara
08.2017 - Current

Bar Attendant

Pinnacle People
01.2017 - 10.2017

Barista/Waitress Supervisor

Marlena's Island Cuisine
09.2015 - 01.2017

Sales Associate

Toys 'r' Us
01.2015 - 10.2015

Cert III Retail Operations, ARA Institude -

01-2015

Cert III Active Volunteering, Forest Lake State High School

01-2014

High School Diploma -

Forest Lake State High School
01.2012 - 11.2014

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Gloria T TangimataitiOperations Supervisor