Staying Active, Hiking, Gym, Dancing
Gloria T Tangimataiti
Operations Supervisor
Schofields,NSW
Summary
Talented Operations Supervisor versed in business and employee management. Offering 4 years of experience in Retail. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
2
2
Certifications
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Operations Supervisor
Zara
Sydney, NSW
08.2017 - Current
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Helped customers complete purchases, and locate items to promote satisfaction and sales numbers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Increased sales by offering advice on purchases and promoting additional products.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Bar Attendant
Pinnacle People
Brisbane, QLD
01.2017 - 10.2017
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Bussed bottles and glassware to maintain clean bar area.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Notified management of guest complaints for quick, effective resolution.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Assisted cashiers with processing customer payments and documenting orders.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
Barista/Waitress Supervisor
Marlena's Island Cuisine
Brisbane, QLD
09.2015 - 01.2017
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils and seating areas daily.
- Elevated customer loyalty by using strong customer service and polite manner to resolve customer problems.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate
Toys 'r' Us
Brisbane, QLD
01.2015 - 10.2015
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Checked prices for customers and processed items sold by scanning barcodes.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Education
High School Diploma -
Forest Lake State High School
Brisbane, QLD 01.2012 - 11.2014
Skills
Effective leader
Inventory management
Coaching and mentoring
Delegation
Basic math
Customer Relations
Logistics expertise
Certification
Cert III Retail Operations, ARA Institude -
Interests
Reading
Writing
Photography
Keeping up with the latest trends Fashion etc
Timeline
Operations Supervisor
Zara
08.2017 - Current
Bar Attendant
Pinnacle People
01.2017 - 10.2017
Barista/Waitress Supervisor
Marlena's Island Cuisine
09.2015 - 01.2017
Sales Associate
Toys 'r' Us
01.2015 - 10.2015
Cert III Retail Operations, ARA Institude -
01-2015
Cert III Active Volunteering, Forest Lake State High School
01-2014
High School Diploma -
Forest Lake State High School
01.2012 - 11.2014