Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
Timeline
Generic

Glory Anae

CABOOLTURE,Qld

Summary

Goal-oriented professional with a proven track record of providing customers tailored solutions to meet their unique needs. Expert in establishing and nurturing strong client relationships, ensuring their satisfaction and loyalty. Recognized for consistently delivering quality service and exceeding customer expectations. Agile and adaptable, possessing excellent communication and customer service skills that enable effective inquiry handling and timely issue resolution.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Motor Claims & Total Loss Consultant

Auto & General Insurance Company
11.2023 - Current
  • Handled total loss and motor complex claims efficiently and securely by performing a detailed policy and claim evaluation to reduce double handling and ensure a seamless claims journey for customers through holistic claim reviews.
  • Collaborated with assessors to identify optimal customer solutions and establish the best results for customer demands.
  • Consistently achieved weekly KPI goals
  • Resolved issues with irate customers swiftly and professionally and addressed concerns promptly and professionally, ensuring minimal escalation.
  • Mentored newly hired consultants through initial training processes and enhanced consultancy by focusing on developing soft skills during mentorship.
  • Presented personalised insurance solutions to customers, highlighting key advantages of policies and implemented strategic initiatives to lower client insurance costs while securing better protection.

INBOUND CALL CENTRE OPERATOR

TSA GROUP
12.2022 - 07.2023


  • Boosted income via tailored product recommendations.
  • Promoted and distributed Telstra products and services.
  • Delivered empathetic support through effective communication.
  • Kept thorough records of customer interactions, facilitating issue resolution.
  • Managed and mitigated tense situations with customers.
  • Willing to accommodate different schedules.

CUSTOMER SERVICE REPRESENTATIVE

WOOLWORTHS
02.2022 - 10.2022
  • Ensured efficient customer service at checkout and facilitated smooth transactions.
  • Organized store inventory seamlessly.
  • Processed online purchase requests.
  • Providing support to customers with questions in various areas of the store.
  • Greeted and assisted customers with inquiries and issues and managed self-service area, ensuring cleanliness and convenience.
  • Assisted with efficiently navigating customer frustrations at checkout.

Education

Bachelor Of Nursing - Nursing Science

UNIVERSITY OF THE SUNSHINE COAST
Petrie, QLD

NARANGBA VALLEY STATE HIGH SCHOOL
Narangba, QLD
11.2019

Skills

  • Analytical Problem-Solving
  • Precision in Task Execution
  • Team Leadership
  • Strategic planning
  • Customer relationship management
  • Quality assurance
  • Data analytics
  • Customer support
  • Call center customer service
  • Verbal and written communication
  • Proficient in Inbound and Outbound Calls

Leadership Experience

FALCM ASSOCIATION, Young People's Leader, Volunteers at FALCM Association as a youth leader. I have a passion for young people especially in our community who have had difficult upbringings. I have helped young people of all ages come together to create an atmosphere where everyone feels welcomed and accepted. My team and I have brought together many families whose kids have gone astray by implementing youth programs and connecting with other youth groups etc.

Certification

Certificate II & III in Business

Timeline

Motor Claims & Total Loss Consultant

Auto & General Insurance Company
11.2023 - Current

INBOUND CALL CENTRE OPERATOR

TSA GROUP
12.2022 - 07.2023

CUSTOMER SERVICE REPRESENTATIVE

WOOLWORTHS
02.2022 - 10.2022

Certificate II & III in Business

Bachelor Of Nursing - Nursing Science

UNIVERSITY OF THE SUNSHINE COAST

NARANGBA VALLEY STATE HIGH SCHOOL
Glory Anae