Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
References
Timeline
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Glory Gacheri Mutwiri

Box Hill,VIC

Summary

I am a dynamic professional with a unique blend of experience in healthcare, aged care, mental health support, and business management. With a strong foundation and extensive hands-on experience as a mental Support Worker and Leisure and Lifestyle Assistant, I am deeply committed to the holistic well-being of individuals across diverse populations, including the elderly, mental health, and those with disabilities. My career spans both the healthcare and corporate sectors, where I have successfully led strategic initiatives, managed operations, and implemented client-focused programs that promote independence, dignity, and overall health. I bring to the healthcare industry the analytical and strategic mindset of a business leader, combined with the empathy, patience, and advocacy of a front-line support worker.

Overview

11
11
years of professional experience

Work History

Acting Leisure and Lifestyle Team Leader

Eastern Health
Wantirna, Victoria
01.2024 - Current
  • Periodically acted in the role of the Leisure and Lifestyle Team Leader.
  • Collaborated with staff from various departments to promote healthy living practices.
  • Maintained accurate attendance records for all lifestyle-related events.
  • Evaluated existing programs continuously to ensure relevance and effectiveness.
  • Identified improvement areas in current lifestyle initiatives and expansion opportunities.
  • Coordinated with team members to enhance Leisure and Lifestyle program operations.
  • Participated in morning management huddles to plan daily activities.

Leisure and Lifestyle Assistant

Eastern Health
Wantirna, VIC
09.2023 - Current
  • Planned, implemented, and evaluated the Lifestyle Program to address residents' diverse needs.
  • Collaborated with other departments within the organization to promote cross-functional awareness of the company's lifestyle initiatives.
  • Consulted with team caring for patient to evaluate needs and plan for healthcare services.
  • Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
  • Assisted residents in acclimating to new environments for smoother transitions.
  • Collaborated with clinical staff to enhance quality of care for all residents.
  • Demonstrated resident outcomes aligned with best practice standards.
  • Maintained and promoted an effective dementia program, supporting cognitive health.
  • Conducted care plan documentation, reviewed changes, and communicated updates with staff.
  • Monitored residents' participation in the Leisure and Lifestyle Program for engagement tracking.
    Prepared and participated in meetings to report relevant information regularly.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Support Worker

Lifestyle Centered Services
Melbourne, Victoria
08.2023 - Current
  • Client support and care through developing and implementing care plans.
  • Collaborate with clients and healthcare professionals to create and execute personalized care plans.
  • Emotional and practical support through the provision of emotional support and practical assistance to help clients manage their daily lives and mental health.
  • Therapeutic engagement involves encouraging clients to participate in therapeutic activities and engage with community resources.
  • Facilitated medication management by offering reminders and adherence support for clients.
  • Supported clients in developing essential life skills, including budgeting and financial management.
  • Monitored clients’ mental health status regularly, documenting any changes or concerns.
  • Maintained accurate records of client interactions, progress, and incidents for continuous improvement.
  • Advocated for clients' rights within community and healthcare systems, ensuring resource access.
  • Transported individuals safely to support meetings and medical appointments.
  • Conducted assessments to determine the needs of clients.
  • Advised families on how best to manage difficult behaviors at home or in public settings.
  • Provided case management services, including referrals, advocacy, and follow-up visits.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Coordinated resources to support clients and help each achieve targets.
  • Kept pace with changes in research on diagnostic and treatment protocols to provide the best possible support to clients.
  • Coordinated activities to promote positive behavior and self-advocacy skills.
  • Organized recreational activities that foster peer relationships and team-building skills.
  • Provided emotional, social, and educational support to individuals in crisis.

Warehouse Assistant

CoolDrive Auto Parts
Box Hill, Victoria
07.2022 - 09.2023
  • Achieved supply chain objectives through efficient logistics planning.
  • Verified and compared identifying information of outgoing shipments with precision.
  • Prepared work orders, bills of lading, and shipping orders for material routing.
  • Packed, sealed, and affixed postage to ensure readiness of shipping materials.
  • Scheduled large shipments while reserving adequate storage for incoming items.
  • Assisted in developing strategies that enhanced operational efficiency.
  • Determined optimal shipping methods, routes, and rates for materials.
  • Trained new employees on warehouse operations and procedures.

Director of Operation

Kaya Brands
Nairobi, Kenya
07.2014 - 03.2023
  • Directed all business functions and operations.
  • Served as the primary contact for all business documentation, including requests for proposals (RFPs), and requests for information (RFIs).
  • Generated yearly revenue targets, driving business growth through strategic initiatives across all business sectors.
  • Cultivated relationships with senior executives and other stakeholders.
  • Collaborated with presales and Center of Excellence (COE) teams to develop proposals aligned with objectives.
  • Identified and mitigated potential business risks, alongside other senior management.
  • Analyzed client needs and monitored market trends to identify new opportunities.
  • Managed resources, formulated budgets, and tracked expenditures for fiscal accountability.
  • Oversaw the hiring and training of critical staff, ensuring alignment with organizational goals and culture.
  • Trained sales executives, providing feedback to help achieve sales targets.
  • Provided mentorship to core team members, contributing to improved performance and staff retention.
  • Oversaw the development of short-term and long-term plans for achieving organizational goals.
  • Coordinated resources across multiple departments to ensure successful project completion.
  • Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
  • Evaluated existing systems and processes for effectiveness in order to identify areas for improvement.
  • Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills.
  • Monitored progress by establishing plans, budgets, and measuring results.

Education

Bachelor of Arts - Psychology

University of Maine
United States Of America
05-2026

Certificate in Positive Behaviour Support - Psychology

Monash University
Clayton, VIC
05-2025

MOOC - Preventing Dementia - Dementia Studies

University of Tasmania
Tasmania
10-2023

Master of Science - Entrepreneurship And Innovations Management

University of Nairobi
Nairobi, Kenya
12-2018

Bachelor of Business Management - Finance And Banking

Moi University
Eldoret, Kenya
07-2012

Skills

  • Care plan development
  • Positive behavior support
  • Data analysis
  • Patient advocacy
  • Crisis intervention
  • Emotional support
  • Team collaboration
  • Effective communication
  • Project management
  • Attention to detail
  • Overseeing daily activities
  • Coaching and mentoring
  • Daily workflow improvement
  • Program development
  • Team assessment
  • Verbal and written communication
  • Meeting facilitation
  • People management
  • Onboarding and orientation
  • Client communication
  • Workflow management
  • Teamwork and collaboration
  • Leadership
  • Telemarketing expertise
  • Change management
  • Client advocacy
  • Daily living support
  • Life skills development
  • Empathy and patience
  • Professional boundaries
  • Disability care
  • Skill development
  • Crisis management
  • Daily living assistance
  • Mental health assistance
  • Behavioral support

Affiliations

  • Mentoring and coaching
  • Reading
  • Travel
  • Engaging in wellness and mindful activities

Accomplishments

  • Eastern Health CEO recognition for excelling in resident care
  • Leisure and lifestyle team champion award

References

References available upon request.

Timeline

Acting Leisure and Lifestyle Team Leader

Eastern Health
01.2024 - Current

Leisure and Lifestyle Assistant

Eastern Health
09.2023 - Current

Support Worker

Lifestyle Centered Services
08.2023 - Current

Warehouse Assistant

CoolDrive Auto Parts
07.2022 - 09.2023

Director of Operation

Kaya Brands
07.2014 - 03.2023

Bachelor of Arts - Psychology

University of Maine

Certificate in Positive Behaviour Support - Psychology

Monash University

MOOC - Preventing Dementia - Dementia Studies

University of Tasmania

Master of Science - Entrepreneurship And Innovations Management

University of Nairobi

Bachelor of Business Management - Finance And Banking

Moi University

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Glory Gacheri Mutwiri