Glynn Knox
Ipswich
Summary
Dynamic Business Development Manager with a proven track record at Sadleirs Logistics, enhancing client bases and fostering robust relationships. Expert in negotiations and customer relationship building, I've successfully launched new services and exceeded sales targets. Skilled in team leadership and strategic planning, I drive growth and customer satisfaction.
I also work well in a team environment with having played for Australia in 6 World Cups and for Queensland for over 15yrs in Indoor Cricket, I have also been a succseful coach in this sport which shows my skills for helping others learn & develop.
Overview
32
32
years of professional experience
Work History
Business Development Manager
Focus Products
11.2017 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Arrange business meetings with owners and run through sales reports and how they can increase growth through chemical sales.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Run chemical training session's with new Retail Staff and Service technicians
- Generated new business with marketing initiatives and strategic plans.
Customer Service Specialist
Commonwealth Bank
04.2017 - 11.2017
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Serve Customers on the teller for there every day banking
- Hold appointments with customers and help with their financial wellbeing
- process customers personnel loans
Business Development Manager
Sadleirs Logistics
09.2006 - 09.2016
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- I was assistant Manager for Sadliers for 5years helping with the day to day running, supervising con note data entry, going through waybills and profit and loss reports
- Helped set up new linehaul service to North Queensland from scratch and gaining new business for this service
Sales Representative
Claypave
01.1993 - 09.2006
- I orignally started as a labourer stacking pavers, then after a few years moved into the Despatch picking and loading trucks
- The moved in the Sales office answering customers calls, serving customers who walked in, hep with delivery runs for the local truck drivers.
- regular visits to Landscape yards tp keep sales improving
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Bremer State High School
Ipswich, QLD11-1992
Skills
- Team leadership
- Good communication skills
- Customer relationship building
- Business development and planning
- Customer service
- Interpersonal communication skills
- Product and service knowledge
- Negotiations
- Sales strategy development
- Business development
- Complex Problem-solving
- Sales development
- Relationship building and management
Accomplishments
- Helping set up new Linehaul with Sadleirs into North Qld
- Develop and enhance one of the largest Pool Franchises Poolwerx with looking after over 60 stores and helping 95% grow every year
- Win and then manage some of Sadliers top customers in Qld eg Bradken, Continental Cups, Century Yuasa etc
Languages
English
Timeline
Business Development Manager
Focus Products
11.2017 - Current
Customer Service Specialist
Commonwealth Bank
04.2017 - 11.2017
Business Development Manager
Sadleirs Logistics
09.2006 - 09.2016
Sales Representative
Claypave
01.1993 - 09.2006
High School Diploma -
Bremer State High School
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