G M RAISUL
4507/81 A'Beckett Street, Melbourne,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
2
2
years of professional experience
Work History
Concierge
Sydney Concierge Services
Melbourne, VIC
02.2022 - 02.2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival by providing warm welcome.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Conducted routine inspections of common areas to identify potential hazards or maintenance needs proactively before they became larger issues.
- Managed package deliveries efficiently, ensuring timely distribution to tenants while minimizing clutter in the mailroom.
- Facilitated access control measures, ensuring only authorized individuals entered the premises to enhance security levels significantly.
Education
MBA -
Central Queensland University
Melbourne, VIC03.2026
Enrolled - CERTIFICATE II IN SECURITY OPERATIONS -
LITE Security College
04.2024
First Aid -
FUTURISTICS TRAINING AND EDUCATION
Melbourne, VIC02.2024
CPR -
FUTURISTICS TRAINING AND EDUCATION
Melbourne, VIC02.2024
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Package Shipping
- Amenities Information
- Hospitality
- Concierge services knowledge
- Tourism industry familiarity
- Microsoft Office
Referance
Name: Asif Qurish Real Estate Agent Company Name: Forge Group Australia
Phone Number : 0426571077 Email: asif.qurish@forgeproperty.com.au
Timeline
Concierge
Sydney Concierge Services
02.2022 - 02.2024
MBA -
Central Queensland University
Enrolled - CERTIFICATE II IN SECURITY OPERATIONS -
LITE Security College
First Aid -
FUTURISTICS TRAINING AND EDUCATION
CPR -
FUTURISTICS TRAINING AND EDUCATION