Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

G M Rafid Alam

West Footscray,VIC

Summary

Driven professional with proven expertise in maintenance and customer service, notably at McDonalds. Excelled in ensuring operational efficiency and cleanliness, alongside adeptly handling customer transactions and inquiries. Demonstrates strong problem-solving abilities and excellent communication skills. Achieved significant improvements in customer satisfaction and compliance through meticulous audits and maintenance routines.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Maintenance Crew Member

McDonalds
02.2024 - Current
  • Ensure the cleanliness of the restaurant’s interior and exterior, including dining areas, restrooms, and parking lots.
  • Perform routine maintenance and repairs on restaurant equipment, such as fryers, grills, and HVAC systems.
  • Conduct daily inspections to identify and address maintenance needs promptly.
  • Maintain detailed records of maintenance activities and report any major issues to management.
  • Assist with unloading and organizing deliveries, ensuring proper storage of supplies.

Customer Service Representative

Bhorer Pakhie Traders
06.2023 - 02.2024
  • Handling payments involves processing debit and credit transactions, as well as managing the cash register.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat. Reviewing retail operations to ensure accuracy and compliance through audits.
  • Good Communication and writing skills.

Capable of working overnight.

  • Problem solving, reasoning, motivating.

Education

Stotts College
Melbourne, VIC

Skills

  • Handling payments involves processing debit and credit transactions, as well as managing the cash register
  • Respond to customer queries in a timely and accurate way, via phone, email or chat Reviewing retail operations to ensure accuracy and compliance through audits
  • Good Communication and writing skills
  • Capable of working overnight
  • Problem solving, reasoning, motivatin

Certification

RSA

Food Safety

Timeline

Maintenance Crew Member

McDonalds
02.2024 - Current

Customer Service Representative

Bhorer Pakhie Traders
06.2023 - 02.2024

Stotts College
G M Rafid Alam