Gabrielle Marie (Marielle) Victoria
Melbourne,VIC
Summary
Proactive Skin Care Specialist and Medical Administrative Assistant with experience in customer service, retail sales, and administrative support. Adept at performing skin analyses, handling appointment scheduling, and maintaining organized environments. Known for problem-solving abilities and exceptional service that drive customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Skin Care Specialist/Store Associate
MECCA Brands
2023.07 - Current
- Recommended retail products for at-home use.
- Performed thorough skin analyses to identify specific concerns and develop skincare regimens accordingly.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Medical Administrative Assistant
Skin Health Institute Inc.
2023.05 - Current
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Liaising with general practitioners, specialists, hospitals, and external practitioners to ensure smooth referral processing
- Appointment handling - scheduling, cancelling, rebooking
- Answered incoming calls and emails and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation
- Use of ZedMed to document patient medical information, case histories, and insurance details to facilitate appointments and payment processing.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
Retail Sales Associate
Foot Locker
2021.10 - 2023.12
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Youth Mentor Volunteer
Raise Foundation
2023.05 - 2023.10
- Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Coached mentees on conflict resolution techniques to improve interpersonal skills both within peer groups and family settings.
Customer Service Supervisor/Associate
Woolworths Supermarkets
2015.11 - 2023.05
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Social Science - Psychology
Royal Melbourne Institute of Technology
Melbourne12.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Scheduling
- Team Development
- Administrative Support
- Sales expertise
- Medical Office Management
Timeline
Skin Care Specialist/Store Associate
MECCA Brands
2023.07 - Current
Medical Administrative Assistant
Skin Health Institute Inc.
2023.05 - Current
Youth Mentor Volunteer
Raise Foundation
2023.05 - 2023.10
Retail Sales Associate
Foot Locker
2021.10 - 2023.12
Customer Service Supervisor/Associate
Woolworths Supermarkets
2015.11 - 2023.05
Bachelor of Social Science - Psychology
Royal Melbourne Institute of Technology
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