Gnanaguru Baskaran

I'm Gnanaguru Baskaran, I am a Microsoft Azure certified IT Support and Network Professional with nearly 2 years of hands-on experience in the field. My expertise spans across various domains, including IT support ranging from L1 to L3, thorough analysis of software and hardware requirements, and the deployment of effective IT infrastructure solutions. I excel in Azure Cloud Administration and have a knack for seamlessly implementing Office 365 solutions. My proficiency extends to a wide array of networking technologies, encompassing VLAN, VPN, DNS, DHCP, and a strong command of operating systems, including Windows 10, 11, 7, and XP. My background also includes a solid foundation in security technologies, with skills in Azure Bastion, Trend Micro Email Security, Ping One Admin, Splunk, Red Hat, VMware, and Checkpoint. I am well-versed in Active Directory and Microsoft 365, and I can adapt to various cloud platforms effortlessly. My dedication to customer service is unwavering, and my primary goal is to leverage my knowledge and skills to provide exceptional support and service in the IT field, always striving to exceed customer expectations. As a true customer enthusiast, I am committed to delivering top-notch solutions and ensuring a positive experience for those I serve.

• AWS Certified Cloud Practitioner (AWS), 03/2023, [View Certificate]
• Microsoft azure fundamentals AZ-900 (Microsoft), 03/2023, [View Certificate]
• Microsoft Azure Security Technologies AZ-500(Microsoft), 04/2023, [Certificate]

• Maintained a 95% first-call resolution rate, ensuring swift and efficient problem-solving for end-users.
• Implemented efficient processes that reduced the support ticket backlog by 40%, enhancing team productivity.
• Developed and delivered comprehensive user training programs, resulting in a 25% decrease in recurring support requests.
• Revamped and organized internal documentation, enhancing team efficiency, and reducing search time by 30%.
• Designed and conducted IT training sessions for employees, improving their technical proficiency and reducing support ticket volume by 10%.

• Part of a Cricket Club called Georges River District Cricket Club.
• Led a group project in a Capture The Flag (CTF), resulting in a first-place award in our Final Year Industry project.

• As a member of MQ Buddies, I developed a keen awareness of cultural diversity and the importance of creating an inclusive environment for students from various backgrounds, fostering a welcoming and harmonious campus community.