GNANENDRA Vemuri
Brisbane
Summary
Hardworking and knowledgeable Person committed to developing operations knowledge and leadership abilities. Hard worker implements ground-breaking new strategies to increase brand awareness and maximize customer loyalty. Promptly addresses customer questions and concerns to build overall satisfaction. Skilled team player with strong background in all types of environments. Work hard independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good skills & abilities.
Overview
7
7
years of professional experience
Work History
STORE MANAGER
United, Woolloongabba
06.2022 - Current
- Carried out day to day duties accurately and efficiently
- Worked flexible hours, nights, weekends, and holiday shifts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed to co- workers and customers
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained excellent attendance record, consistently arriving to work on time
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Succeeded goals through effective task prioritization and great work ethic
- Identified issues, analyzed information and provided solutions to problems
- Served customers in friendly and efficient manner following outlined steps of service
- Resolved problems, improved operations and provided exceptional service
- Carefully reviewed applications, selected for interviews and hired on their performance and availability
- Used to check the CCTV and log police complaint for drive-off
- Performed various tasks such as planograms, ticketing and cleaning whilst maintaining a high level of organization
- Organizing and cleaning the store including checkout desks, racks and displays
- Handling pies, sandwiches as well as checking the dates and temperatures
- Cleaning the coffee machine every day to provide fresh coffee and to avoid from damaging the machine
- Upselling items is our main priority such as asking lighters who gets smokes, etc.
STORE MANAGER
Burrito Bar
04.2019 - 05.2022
- Handled and stored food to eliminate illness and prevent cross-contamination
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, vegetables etc
- Established food preparation procedures and guidelines to promote meal consistency
- And quality
- Maintaining as per the franchise standards and requirements
- Prepared and served meals of approximately 5000 in average a week
- Used to make all items in the menu such as Burritos, nachos, ribs, quesadilla, wings, naked burritos, Tacos, etc
- Used to make all the starters and desserts
- Promoted the customers with promotions and upsell desserts who had their meals with family
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Inspected deliveries for accuracy and safety
- Oversaw grill, stove, oven and cleaned all equipment after every shift
- Hired, trained and managed kitchen staff, including developing employees, issuing disciplinary action and conducting performance reviews
- Prepared roasters for front staff and kitchen staff by starting of the week
- Generated employee schedules, work assignments and determined appropriate compensation rates
- Developed and cooked memorable dishes that brought new customers into establishment
- Increased the store sale by 3k weekly by promoting the meal offers and desserts to
- Family
- Also reduced the food cost by 6% by using exact quantities as per menu
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Assistant Store Manager
7-Eleven
03.2017 - 03.2019
- Working towards targets that include Fuel volume, shop sales & safety
- Reduced Operational costs through controlling overtime, operational efficiencies and reduced waste
- Recruit, train and coach new members on upselling techniques, store procedures and safety standards
- Maintained the food items consistently in compliance with cooking procedures and advising the staff with same procedures
- Pies cooking procedures to the compliance standards are followed and served
- Temperatures of food are regularly checked and served according to the business rush hours
- Upselling food with cold and hot drinks or combinations was the “ Prime Goal” for the store.
Education
Master of Science - Information Technology, Computer Networking
Charles Sturt University
Brisbane, QLDSkills
- Critical Thinking and problem solving
- Quick learner
- Time Management and Organization
- Strategic workflow planning
- Poised under pressure
- Accounting & Budgeting
- Staff recruitment and training
- Proficient with POS System
References
1. Narendra
Burrito Bar owner
Phone: +61405802068
2. Aditya
C.A United Woolloongabba
Phone: +61452618951
3.Swetha
7-Eleven Franchise
Phone: +61431 566 733
Timeline
STORE MANAGER
United, Woolloongabba
06.2022 - Current
STORE MANAGER
Burrito Bar
04.2019 - 05.2022
Assistant Store Manager
7-Eleven
03.2017 - 03.2019
Master of Science - Information Technology, Computer Networking
Charles Sturt University
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