Gnanendra Reddy Shivashankara Reddy

• Streamlined client experience by presenting data in a clear format.
• Implemented AI-powered chatbots to manage basic inquiries and meeting arrangements.
• Automated repetitive tasks such as scheduling and reminders.
• Provided detailed information on available payment methods for clarity.
• Facilitated easy registration for new clients and secure login for existing users.
• Notified clients in advance regarding scheduled rent increases.
• Offered temporary guest access for first-time users to explore services.
• Ensured seamless transition from chatbots to human agents for unresolved issues.

I took the SDLC (2023) - Software Development Life Cycle course on Udemy to better understand the steps involved in software development, from planning to maintenance. The course helped me learn about different SDLC models (like Agile and Waterfall), improve my project management skills, and understand how to ensure quality and efficiency throughout the development process. This knowledge enables me to contribute effectively to software projects and work more efficiently within development teams.

• Assisted in installation and configuration of new hardware and software for end users and IT infrastructure.
• Responded to high volume of IT support requests, troubleshooting password resets, application errors, and network access.
• Monitored system performance with tools like Splunk and New Relic, identifying and escalating potential issues.
• Supported end-user training sessions on security best practices and software use, improving productivity and reducing errors.