Gobinda Sikder
Sydney,NSW
Summary
Reliable Store Manager with 15 years in sales and progressive leadership roles. Skilled at coaching and encouraging team toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Coles Supermarket
Baulkham Hills
10.2023 - Current
- Conducted daily store operations,
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement
- Monitored inventory levels and investigate if there is any discrepancies.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored team compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
Assistant Store Manager
Coles Supermarket
North Parramatta
11.2022 - 10.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and Team scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety and leagal regulations throughout the store premises.
- Conducted regular performance reviews with team members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department managers to review progress on key objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw aspects of maintenance, inventory and daily activity management.
Fresh Trading Manager
Coles Super Market
Baulkham Hills
11.2021 - 10.2022
- Developed and implemented food safety protocols to ensure compliance with health regulations.
- Maintained accurate records of inventory, ordering, and sales activity.
- Managed daily operations of the fresh food department, including staffing and scheduling.
- Ensured products were rotated properly to maintain optimal freshness and quality.
- Trained new employees on proper sanitation, safety, and customer service procedures.
- Evaluated employee performance regularly and provided feedback as necessary.
- Implemented effective merchandising techniques designed to increase visibility of products.
- Resolved customer complaints promptly and professionally in accordance with company policies.
Dry Goods Manager
Coles Supermarket
Westmead
03.2018 - 10.2021
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Organized regular cycle counts to identify any potential issues early on.
- Collaborated with other departments to coordinate replenishment activities as required.
- Responded promptly to requests from customers regarding product availability.
Duty Manager
Coles Supermarket
Macquarie Park
10.2016 - 02.2018
- Managed night operation of the store including customer service, night filling, safety and legal compliances.
- Conducted regular meetings with team to discuss operational issues and performance reviews.
- Provided training for new night team on proper use of equipment and safety protocols.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
Education
Master of Science - Management Information Systems
University of Ballarat
11-2006
Master of Science - Physics
National University
Bangladesh12-2002
Bachelor of Science - Physics
National University
Bangladesh12-1999
Skills
- Multitasking
- Loss Prevention
- Risk Management
- Customer Service Management
- Employee Training
- Team Development
- Talent Recruitment
Certification
- First Aid
- Return to Work Co-Ordinator
- Food Safety Supervisor
References
References available upon request.
Timeline
Store Manager
Coles Supermarket
10.2023 - Current
Assistant Store Manager
Coles Supermarket
11.2022 - 10.2023
Fresh Trading Manager
Coles Super Market
11.2021 - 10.2022
Dry Goods Manager
Coles Supermarket
03.2018 - 10.2021
Duty Manager
Coles Supermarket
10.2016 - 02.2018
Master of Science - Management Information Systems
University of Ballarat
Master of Science - Physics
National University
Bachelor of Science - Physics
National University
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