Goce Ognenovski
Epping,VIC
Summary
Security manager with a strong focus on exceptional customer service and building lasting client relationships. Proven ability to adapt to various environments while consistently achieving high performance standards. Expertise in implementing security protocols that enhance safety and client trust. Track record of fostering positive interactions that lead to increased client satisfaction and loyalty.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Security Officer
Southern Cross Pacific
Sydney , Nsw
08.2025 - 12.2025
- Monitored premises for suspicious activities and potential security breaches.
- Conducted regular patrols to ensure safety of staff and visitors.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Isolated/De isolated Fire panel for contractors Work / Maintenance
- Ensured contractors had correct licensing, permits and complete inductions before starting works.
- Assisted Facilities Management with daily tasks
- Consistently maintained and responded to emails (Admin work)
- Experience in using Excel,Word & PowerPoint
- Assisted in enforcing company policies regarding access control procedures.
- Provided excellent customer service while interacting with the public.
- Confirmed visitor identification prior to granting entry into the building.
Security Manager
All site security
Sydney, NSW
04.2024 - 07.2025
- Managed security personnel to ensure safety across all site locations.
- Conducted regular security audits to identify potential risks and vulnerabilities.
- Developed and implemented emergency response plans for various scenarios.
Customer Service Representative
Collegians
Wollongong
01.2023 - 04.2024
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Processed orders and handled transactions efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Carpenter Apprentice
Linx Building Group
Rockdale
04.2021 - 10.2023
- Assisted skilled carpenters in constructing frameworks for residential and commercial buildings.
- Maintained a clean and organized work area to promote safety and efficiency.
- Cut and shaped material to specified measurements using hand tools such as saws, chisels, planes, and drills.
- Encouraged feedback from foreman and trade workers on site to incorporate suggestions into later work.
Education
Kogarah Marist
Kogarah , NSWSkills
- Security management
- Risk assessment
- Emergency response
- Access control
- Organising documents, emails and data
- CCTV monitoring
- Transaction processing
- Attention to detail
- Team leadership
- Time management
- Managing customer relations
- Customer interactions
- Active listening
- Reliability and punctuality
- Professional appearance
Certification
Security Licence 1AE
Full Licence
First Aid & CPR Certificate
NDIS Clearance
White Card
Full Licence
First Aid & CPR Certificate
NDIS Clearance
White Card
References
References available upon request.
Timeline
Security Officer
Southern Cross Pacific
08.2025 - 12.2025
Security Manager
All site security
04.2024 - 07.2025
Customer Service Representative
Collegians
01.2023 - 04.2024
Carpenter Apprentice
Linx Building Group
04.2021 - 10.2023
Kogarah Marist