Skills Profile Administration Management Operations Planning/Optimisation Support / Customer Service Transport Reports/KPI's Warehouse & Distribution Qualification
Overview
19
19
years of professional experience
Work History
Operations Coordinator
Gooding's Container Transport
Ormeau
11.2012 - Current
Fleet Control and managing all day to day Despatch/Transport operations for swing lift and trailer operators for pickups and deliveries.
Maintaining close control over service delivery to ensure customers are informed of any delays and or changes to delivery plans Ensuring all fleet utilization and productivity is maximised to its full capacity Managing rosters for fleet drivers Analytical excellence in communication skills at various levels of the organisation.
Booking import and export slots using the Brisbane ports system (1-Stop) Transmate systems.
Booking jobs, invoicing jobs and setting up rate cards for clients on the Transmate system.
Organising customer's container delivery requirements with DIFOT reporting to and from customer sites.
Monitoring all driver timesheets are filled in correctly before it is sent to accounts for payments.
Liaising with the planning coordinator with the daily operational planning and query inaccurate bookings.
Achieved a [98.7]% on-time shipment rate.
Established long-term customer relationships through prompt and courteous service.
Maintained accurate stock records and schedules.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Forecasted manpower requirements based on daily workload and company targets.
Created and managed departmental budget of $[6.5 Million].
State Transport Manager
API Australian Pharmaceutical Industries Priceli
11.2010 - 10.2012
Managing all daily Despatch/Transport functions to all Priceline stores and all other major Pharmacy chains with an expanded customer base network of about 950 Pharmacies/Franchise Stores daily throughout the SE Qld/Nth NSW regions.
I was appointed to the Qld Transport Manager from Transport Supervisor within 3 months of my employment with the Organisation.
Managed and administered despatch and transport credit claims, invoice payment/verification and load planning Negotiation of rates with all the Transport/suppliers was a regular part of my role Rostering and managing a vast network of staff on a daily/weekly basis and major focus on budgets (KPI's) through the "Dashboard System" by tracking all the direct and indirect labour costs within the Business guidelines.
Ensuring all Quality & Temperature Control checks are in place (QA) for the sensitive stock i.e.
Drugs of Dependency and Ethical stock (Fridge lines) Health and Safety within the Warehouse staff & Transport environment regularly conducted.
E.
Operations Supervisor/Manager
Toll Contract Logistics
Parkinson
10.2007 - 10.2010
Managing a fleet of up to 42 - 45 trucks & trailers, temperature controlled fleet, Fleet maintenance organised and monitored on a weekly basis.
Rostering staff of 42 - 45 drivers x 3 shifts to cover the 24/6 roster basis and control cost levels by monitoring their hours and maintenance schedules to keep to the allocated budget levels to as low as possible.
Regular tool box meetings with all staff/drivers.
Setting continuous KPI's that need to be reached for the month by all staff every month.
Reduction of LTI (Lost Time Injuries) in the workplace by having drivers take their rest breaks at the right time and multitasking of staff to keep them motivated.
Monitoring 175 Coles Group Food Stores covering majority of SEQ.
Record and Monitor all ULD's back to the warehouse.
Ensuring of Quality & Temperature Control for Stock.
Daily DIFOT (Deliveries in Full & on Time) recorded to Coles Group.
Complete electronic load planning and job allocation to mobile data terminals.
Liaising with the Operations/Busine.
Achieved a [98.7]% on-time shipment rate.
Redirected shipments en route in response to customer requests.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Forecasted manpower requirements based on daily workload and company targets.
Collaborated with third-party vendors to implement a new [Axiom] system.
Warehouse Supervisor
Oasis International
Hemmant
02.2005 - 10.2007
Dealing with day to day shipping online time schedules via the port system.
Liaising with stewards/agents in regards to their orders and payments daily.
Responsible for dispatching and receiving of all cross docked stock.
Managing budgets through cost savings with staff overtime, servicing, transport carriers and accuracy with stock levels in the warehouse.
Perform in a fast paced and high pressured environment.
Logistical brain for bringing new and innovative ideas to the operation.
Ensuring of OH&S within the warehouse was highly regarded and followed through.
Ability to work with others, able to follow instructions as well as provide leadership for the staff.
Strong attention to detail and display high levels of accuracy.
Housekeeping, physically hands on & very hard working person.
Work References Jane Fleming Administration Supervisor - Australian Pharmaceuticals Industries Mobile
Established long-term customer relationships through prompt and courteous service.
Oversaw hiring and training of [22] new employees each quarter.
Forecasted manpower requirements based on daily workload and company targets.
Led warehouse improvement initiatives to advance operational efficiencies.
Conducted monthly inventories of materials on the work floor.