Godwin Igbinosa Osagie
Manly Vale,NSW
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offer a years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender Bar
Ivanhoe Hotel
12.2018 - 03.2020
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Customer Service Assistant
Universal Clothing
11.2020 - 12.2021
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 10+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Offered basic technical support for clients on wide range of company products.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated professionally with colleagues, freelancers and clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Security Guard
Platinium Secuirty
01.2021 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Participated in staff meetings, special events and professional development activities.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported irregularities such as fire and safety hazards to maintenance.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Permitted entry with escort for approved persons into secure locations.
Orderly
Healthscope
11.2021 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided physical support to patients through diverse types of mobility assistance.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collected and transported specimens to prepare for lab testing.
Education
High School Diploma -
St Augustines College
Brookvale, NSW11.2017
No Degree - Hospitality
Brookvale TAFE, St Augustine’s College
Brookvale, NSW11.2017
No Degree - Sound Engineering
SAE Institute
Chippendale, NSW2018
Skills
- High-Volume Environments
- Patron Engagement
- Teamwork and Professionalism
- Understanding Customer Needs
- Interpretation and Translation Services
- Efficient and Detail-Oriented
- Microsoft Office
- Attentive and Observant
- Presentable
- Equipment Disinfection and Sterilization
- Patient Lifting
- Creative Thinking
Certification
- RSA
- Whitecard
- First Aid
Timeline
Orderly
Healthscope
11.2021 - 11.2022
Security Guard
Platinium Secuirty
01.2021 - 11.2021
Customer Service Assistant
Universal Clothing
11.2020 - 12.2021
Bartender Bar
Ivanhoe Hotel
12.2018 - 03.2020
High School Diploma -
St Augustines College
No Degree - Hospitality
Brookvale TAFE, St Augustine’s College
No Degree - Sound Engineering
SAE Institute
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