Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Georgia Smith

Gold Coast,Queensland

Summary

Retail professional with strong customer service skills and focus on team collaboration. Adept at handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently meeting and exceeding sales targets. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Tarocash
09.2022 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Used in-store system to locate inventory and place special orders for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.

Retail Sales Assistant

Cotton On Group
08.2021 - 08.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Improved store appearance with effective merchandising and creative displays.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Retail Sales Assistant

City Beach
09.2019 - 07.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelors of Business: Human Resource Management - Minor: Finance And Marketing

University of Southern Queensland
Toowoomba, QLD
07-2026

Skills

  • Punctuality
  • Cash handling
  • Cash register operation
  • Goal oriented
  • Processing payments
  • POS terminal operation
  • Visual merchandising
  • Returns processing
  • Brand awareness
  • Store maintenance
  • Sales expertise
  • Opening and closing procedures
  • Stock management
  • Point of sale operation
  • Building rapport
  • Negotiation
  • Merchandise display
  • Order management
  • Fitting room maintenance
  • Promotions and discounts
  • Order tracking
  • Attendance oversight
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Problem resolution

Certification

  • Certificate 3: Retail, Busy at Work, September 2019
  • Certificate of Achievement: Microsoft Word 365 Introductory, July 2024
  • Certificate of Achievement: Microsoft Excel Introductory, July 2024
  • Certificate of Achievement: Microsoft Outlook 365, July 2024
  • Certificate of Achievement: Microsoft PowerPoint Online Learning, July 2024

Timeline

Retail Sales Assistant

Tarocash
09.2022 - Current

Retail Sales Assistant

Cotton On Group
08.2021 - 08.2022

Retail Sales Assistant

City Beach
09.2019 - 07.2021

Bachelors of Business: Human Resource Management - Minor: Finance And Marketing

University of Southern Queensland

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Georgia Smith