Gokhan JACOB Caliskan
Craigieburn,VIC
Summary
Customer-focused professional with expertise in the automotive and insurance industries. Skilled in assessing vehicle damage and analyzing repair needs to make fair, evidence-based decisions. Strong communicator with problem-solving capabilities, effectively liaising with customers, repairers, and insurers to deliver accurate assessments and maintain high-quality standards.
Overview
19
19
years of professional experience
Work History
Senior Parts Interpreter (Sales)
ZF Services
08.2016 - Current
- Liaised with customers daily to provide quotes, process sales, and manage order fulfillment
- Resolved customer queries via email and phone regarding quotes and invoices, enhancing customer experience
- Internal sales / Managing key account customers
- Processed insurance claims efficiently, ensuring timely quotes and high levels of customer satisfaction
- Analysing and producing reports
- Training new employees within the team
- Managed product lifecycle from development to launch.
- Health and safety representative + First aid officer
Paintless Dent Removal - Owner (Manager)
Prestige PDR
06.2023 - 01.2026
- Led team of 2 to ensure efficient operations and quality service
- Provided tailored quotes to customers, enhancing customer satisfaction
- Managing key account customers
- Problem solving and performing diagnostic
- Stock / Inventory control
- Prepared financial reports to track business performance
- Training and supporting individuals
- Painted small panels, managing removal and fitting for seamless repairs
- Dental repairs (mobile service)
Parts Manager
Toyota (Noble Toyota) Dealership (Quoting just Panel parts and suspension to panel shops)
06.2014 - 08.2016
- Led a team of 4 to ensure efficient parts management and customer service
- Liaised with dealerships including Audi, Kia, and Volkswagen to source parts and enhance collaboration
- Coordinated client liaison for sales and quotes to streamline communication and improve customer satisfaction
- Delivered customer service by managing front counter sales and addressing customer needs. (front counter sales etc)....
- Visit panel shops to quote big jobs / make a list of parts to quote
- Most quotes were to Panel shops – Genuine Panels
- Insurance quoting
- Reporting, including parts to be written off
Dockhand Supervisor (night shift)
Toll Priority (AIRPORT)
03.2010 - 08.2016
- Oversaw daily operations of shipping/receiving dock, ensuring smooth workflow and timely processing.
- Managed 3PL inventory control, coordinating with 3 freight companies for efficient logistics.
- Handled freight and dangerous goods, enforcing safety protocols to maintain compliance and secure operations.
- Team leader / section supervisor with a team of 9
- Health and safety representative
- Performed various tasks in warehouse operations
- Operated van and truck to transport goods
Parts Interpreter / Panel beating
Prestige Paint & Panels (PPP)
11.2007 - 06.2014
- Liaising with dealerships such as Mercedes and BMW
- Engaged with parts suppliers to secure inventory.
- Conducted insurance quoting for genuine parts, ensuring accurate cost assessments.
- Interpreted parts for this company, specializing in panel parts to streamline order accuracy.
- Gained hands-on experience over 3 years in dent removal and panel assessment techniques.
- Completed my parts course on mainly panel parts.
- Purchase orders / invoices / credit returns
- Inventory control + stock writing off
- Organisation workshop
Education
Bachelor of Business and Commerce -
Western Sydney University
07-2026
Certificate III - Light Vehicle Mechanical Technology
Quantum Training
01-2023
Owners Builder Certificate - Certificate II
Absolute Education
01-2016
Certificate of Registration -
Australian College of Professionals
01-2015
Advance Diploma - Accounting
Australian Careers Business College (ACBC)
01-2011
Certificate III and IV - Financial Services (Accounting)
Tafe Institute
01-2009
Certificate III - Spare Parts / Automotive (Panels)
MTA NSW
01-2009
Skills
- Parts sourcing
- Inventory management
- Automotive expertise
- Panel assessment
- SAP
- Dynamics NAV proficiency
- Advanced Excel proficiency
- Problem solving
- Mechanical knowledge
- Team player
- Adaptable to change
- Strong interpersonal skills
Other
- Courtnell NSW, Health & Safety (WHS), 01/01/19 - Current
- St John (NSW), First Aid, 01/01/19 - Current
Timeline
Paintless Dent Removal - Owner (Manager)
Prestige PDR
06.2023 - 01.2026
Senior Parts Interpreter (Sales)
ZF Services
08.2016 - Current
Parts Manager
Toyota (Noble Toyota) Dealership (Quoting just Panel parts and suspension to panel shops)
06.2014 - 08.2016
Dockhand Supervisor (night shift)
Toll Priority (AIRPORT)
03.2010 - 08.2016
Parts Interpreter / Panel beating
Prestige Paint & Panels (PPP)
11.2007 - 06.2014
Bachelor of Business and Commerce -
Western Sydney University
Certificate III - Light Vehicle Mechanical Technology
Quantum Training
Owners Builder Certificate - Certificate II
Absolute Education
Certificate of Registration -
Australian College of Professionals
Advance Diploma - Accounting
Australian Careers Business College (ACBC)
Certificate III and IV - Financial Services (Accounting)
Tafe Institute
Certificate III - Spare Parts / Automotive (Panels)
MTA NSW