Goksu Malkoc
Tullamarine
Summary
Highly skilled logistics professional with over 4 years of experience specializing in pricing operations, air export, and sales operations within the logistics industry. Experienced in developing and implementing strategic pricing models, managing complex air export processes, and driving sales growth through exceptional client relations and market analysis. Demonstrated success in optimizing operational efficiency, reducing costs, and enhancing customer satisfaction in fast-paced, competitive environments. I am currently seeking a full-time position and would require employer sponsorship for a work visa. I am highly motivated and committed to bringing value to your organization.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Pricing Team Member
Expeditors International
01.2024 - Current
- Enhanced customer satisfaction by resolving pricing discrepancies promptly and professionally.
- Analyzed market trends to identify potential sales. opportunities and inform future pricing strategies.
- Collaborated with cross-functional teams to develop more accurate cost models and support strategic decision making.
- Supported contract negotiations by gathering relevant pricing information and preparing proposals accordingly.
- Preparing and updating rate cards for the customers monthly and fortnightly.
- Preparing costings based on customers requests.
- Checking ocean and air freight rates from the portals and databases.
- Contacting to our origin offices to collect origin charges and put all the rates together with creating costings for the customers.
Air Export Agent
Expeditors International
01.2023 - 09.2023
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies
- Documented waybill data and dimensions and weights of cargo in computer database
- Followed requirements and regulations for dangerous goods handling
- Verified shipments against documents to maintain accuracy
- Processed live animal and perishable shipments in compliance with regulatory guidelines
- Used [Software] tracking spreadsheets to monitor information about customers, shipments and business activities
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment
- Calculated weight, volume or cost of goods to be moved
- Added insurance coverage to protect interest of client and shipment from loss or damage during transit
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction
Sales Operations Coordinator
Expeditors International
12.2020 - 01.2023
- Negotiated with carriers to secure best possible rates for clients and control costs
- Handled pricing and routing for over 65 international shipments every month
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety
- Coordinated shipments, determining timely transport of goods from point of origin to final destination
- Provided tracking information to enable clients to monitor progress of shipments
- Arranged delivery or storage of goods at destinations
Education
Bachelor of Science - Logistics Management
Bahcesehir University
07.2020
Skills
- Rate negotiation
- Dangerous Goods Handling
- Export Documentation
- Air Freight Coordination
- Carrier Selection
- Customer Service Skills
- Cargo Booking
- Price Quoting
- Attention to Detail
- Flexible and Adaptable
- Written Communication
- MS Office
- Problem-Solving
- Reliability
- Decision-Making
- CRM Management
- Teamwork and Collaboration
Certification
DG certificate.
Accomplishments
- I received an On the Spot Award for efficiently organizing the shipment operations at my company.
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Pricing Team Member
Expeditors International
01.2024 - Current
Air Export Agent
Expeditors International
01.2023 - 09.2023
Sales Operations Coordinator
Expeditors International
12.2020 - 01.2023
Bachelor of Science - Logistics Management
Bahcesehir University
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